Market Research Associate, German Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Ensure the successful execution of recruitment tasks assigned for projects in Austria, Switzerland, and other designated markets.

• Reach out to M3 Global Research panelists via phone and engage in cold calling to recruit respondents.

• Arrange interviews as needed.

• Strategize, organize, and implement panel recruitment solutions to optimize internal resources and minimize outsourcing costs.

• Provide updates on project status, including completed work, progress, results, and action plans.

• Raise concerns regarding projects to the senior manager if recruitment efforts are not on track.

• Achieve outsourcing targets for the designated markets.

• Meet monthly panel registration goals.

• Execute initiatives aimed at panel building in Scandinavia and other assigned markets.

• Contact new registrants to verify and update their email addresses.

• Reactivate accounts for users as necessary.

• Investigate, troubleshoot, and address member inquiries and complaints across various systems.

• Collaborate with Project Management to resolve specific member/respondent issues related to projects.

• Address respondent inquiries following company policies and resolution timelines.

• Assist in enhancing communication procedures, guidelines, and the Support Ticket System.

• Build and sustain relationships with panel members through professional communication.

• Provide support to M3 Global Research members via telephone, email, and support tickets.

• Work together with the global Panel team to identify and resolve internal and external system and process challenges.

• Investigate fraudulent respondents and follow M3 data quality procedures accordingly.

• Complete verification processes for newly registered members.

• Test links for online market research projects and overlays for qualitative online screeners.

⛳️ Requirements

• Proficiency in both German and English.

• Ability to communicate clearly and effectively, both verbally and in writing, with diverse audiences.

• Strong PC skills, including proficiency in Microsoft Office, internet navigation, social media, email, and assigned tools.

• Detail-oriented with exceptional analytical and investigative abilities.

• Capability to ask insightful questions and provide accurate and effective responses.

• Availability to work from 09:00 to 17:30 CET, with a rotating schedule twice weekly to 09:30 to 18:00 CET.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Collaborative and supportive work environment.

• Opportunities for career advancement.