Market Research Associate, German Speaking

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Execute recruitment tasks for projects in Austria, Switzerland, and other designated markets efficiently.

• Reach out to M3 Global Research panel members by phone and perform cold calling to enlist respondents.

• Arrange interviews.

• Strategically plan, organize, and implement panel recruitment solutions to optimize internal resources and minimize outsourcing expenses.

• Provide updates on project status, progress reports, results, and action plans to the project management team.

• Raise concerns regarding projects when recruitment efforts are not on track.

• Achieve outsourcing targets for designated markets.

• Meet monthly registration goals and carry out panel-building initiatives in Scandinavia and other assigned markets.

• Contact new registrants to verify and update their email addresses.

• Reach out to users to reactivate their accounts.

• Investigate, troubleshoot, and address member inquiries and complaints across various systems.

• Collaborate with Project Management to resolve specific respondent issues related to projects.

• Update communication procedures, guidelines, and enhancements to the Support Ticket System.

• Foster and maintain relationships with panel members through professional multi-channel communication.

• Provide assistance to M3 Global Research members via telephone, email, and support tickets.

• Report and resolve issues related to internal and external systems and processes.

• Investigate fraudulent respondents and adhere to data-quality procedures.

• Verify new member registrations.

• Conduct link testing for online market research projects and qualitative online screenings.

⛳️ Requirements

• Proficiency in both German and English.

• Clear and effective verbal and written communication skills with diverse audiences.

• Strong PC skills, including proficiency in Microsoft Office, Internet, social media, email, and role-specific tools.

• Detail-oriented with exceptional analytical and investigative capabilities.

• Ability to ask insightful questions and respond accurately and effectively.

• Availability to work from 09:00 to 17:30 CET, rotating to 09:30 to 18:00 CET twice a week.

🏝️ Benefits

• Opportunity for professional growth and development.

• Collaborative and supportive work environment.

• Competitive salary and performance-based incentives.