Market Manager

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Ensure the health and growth of Airbnb Hotels supply in Italy.

• Manage hotel operations and optimize setups through discounts, availability, and various strategies.

• Strengthen Airbnb's market presence in the assigned region by collaborating with cross-functional teams and leveraging local market knowledge.

• Oversee hotel performance on HotelTonight and Airbnb platforms.

• Develop tiering and account management approaches.

• Convert hotel leads and cultivate relationships with strategic partners and internal stakeholders.

• Create and enhance scalable, localized supply management strategies for both established and emerging markets.

• Build, manage, and grow partner relationships within the territory to exceed quarterly sales goals.

• Conduct optimization calls and business reviews with partners, providing in-person support as necessary.

• Manage and optimize the extensive network of thousands of hotels.

• Educate clients on product updates and relay product and public policy feedback to internal teams.

• Utilize data to uncover strategic growth opportunities and allocate resources effectively.

• Develop and execute engagement projects within the territory.

• Collaborate across functions with product, communications, public policy, legal, tax, and customer support teams.

• Analyze local market trends for both internal and external stakeholders.

• Understand the technical aspects of software partnerships and provide support for hosts and guests.

• Represent Airbnb in external hotel meetings and industry conferences.

⛳️ Requirements

• Over 6 years of experience in new sales, account management, and partner support.

• More than 2 years of experience in the tech or travel industry is a plus.

• Demonstrated success in managing a book of business effectively.

• Strong quantitative skills with the ability to interpret and apply data.

• Capability to operate at both strategic and tactical levels while executing in ambiguous environments.

• Proven experience in cross-functional collaboration.

• Excellent communication and presentation abilities.

• Proficient in client communication via phone, email, and face-to-face interactions.

• Charismatic self-starter who is resourceful and independent.

• Strong time management and prioritization skills.

• Highly skilled in CRM software, particularly in managing leads, opportunities, and other core objects.

• Experience with Salesforce is advantageous.

• Proficiency in English and Italian is required; additional European languages are a significant plus.

• Based in Portland, Oregon, with a willingness to travel regularly to the assigned territory, typically every 4 to 6 weeks.

• Passionate about Airbnb, travel, and the sharing economy.

• Experience as an Airbnb host is a plus.

🏝️ Benefits

• Eligibility for bonuses.

• Eligibility for equity.

• Access to benefits.

• Employee travel credits.

• Reasonable accommodations provided throughout the recruitment process for applicants with disabilities.