Market Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and maintain partner relationships within the designated territory.

• Oversee professional host accounts to achieve and surpass quarterly and annual sales targets.

• Evaluate data and implement data-driven suggestions to pinpoint strategic opportunities and enhance sales.

• Identify and onboard new, high-quality supply sources.

• Assist clients with a fundamental understanding of technical integrations for software partners.

• Represent Airbnb in discussions with Professional Hosts and at industry events.

• Inform clients about product updates and communicate product and policy feedback to internal teams.

• Remain informed on Canadian short-term rental regulations at the federal, provincial, and municipal levels.

• Conduct optimization calls and business evaluations with partners.

• Build enduring partnerships and gain in-depth knowledge of assigned markets.

• Deliver timely, outstanding service and, on occasion, travel to the market for face-to-face support.

• Collaborate across teams with product, communications, public policy, and customer support departments.

⛳️ Requirements

• Over 6 years of experience in new sales, account management, and partner support.

• Fluency in English is mandatory.

• More than 2 years of experience in the tech or travel industry is advantageous.

• Demonstrated ability to manage a leads pipeline and book of business.

• Strong quantitative skills with the capacity to interpret and utilize data effectively.

• Capability to work both strategically and tactically, thriving in ambiguous situations.

• Proven experience in cross-functional collaboration.

• Exceptional communication and presentation abilities.

• Proficient in client communication via phone, email, and in-person interactions.

• Strong skills in time management and prioritization.

• Highly skilled in CRM software, including leads, opportunities, and core objects.

• Experience with Salesforce is a plus.

• Based in Ontario, Canada, and willing to travel regularly to the designated territory; typical expectation is once every quarter.

• A passion for Airbnb, travel, and the sharing economy.

• Experience as an Airbnb host is a plus.

🏝️ Benefits

• Eligible for bonus, equity, benefits, and Employee Travel Credits.

• Remote-eligible work arrangement.

• Occasional work at an Airbnb office or participation in offsites, as agreed with your manager.