Maritime IT Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals, which include FleetBroadband and Iridium Certus.

• Carry out IT systems integration, including the setup of onboard LAN/WAN, IP networking, firewall configurations, and ensuring cybersecurity compliance checks.

• Offer hands-on technical support for routers, switches, servers, Wi-Fi access points, and IoT maritime equipment.

• Work in collaboration with NOC teams and remote engineering support to identify and resolve connectivity and system performance challenges.

• Complete site surveys, service reports, handover documents, and various technical documentation.

• Adhere to safety protocols and client-specific requirements during onboard interventions.

• Organize travel, tools, and spare parts in conjunction with vessel agents, ship operators, and logistics teams.

• Provide training and onboard assistance to customers during handover when necessary.

⛳️ Requirements

• Demonstrated experience in field engineering or maritime IT support roles (minimum 2 years preferred).

• In-depth knowledge of maritime VSAT, L-band, and hybrid satellite systems.

• Strong comprehension of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices.

• Familiarity with maritime regulations (IMO, ISPS) and the onboard IT environment.

• Capability to read technical diagrams and interpret system schematics.

• Excellent communication, documentation, and customer service abilities.

• Proficient in English.

• Valid seafarer’s medical (ENG1 or equivalent) is required.

• Readiness to travel globally on short notice.

🏝️ Benefits

• Competitive field rates and project-based compensation.

• Engagement with global clients in maritime, offshore, and oil & gas industries.

• Continuous training and certification opportunities.

• Chance to work within a dynamic and rapidly expanding international team.

• Flexible, remote working opportunity.