Manager, WFM Transformation

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and implement the delivery of business value through high-quality products to enhance sales, increase efficiency, and boost customer satisfaction.

• Coordinate product teams and their feature sets, including managing dependencies.

• Grasp customer and associate requirements to aid in delivering enterprise products.

• Convert business objectives and end-user requirements into product strategy while effectively communicating product direction and priorities.

• Engage with users and stakeholders to identify processes, challenges, and inefficiencies in the system.

• Develop epics to refine product vision, features, and backend systems.

• Assess the business value of proposed product enhancements.

• Establish goals, metrics, and analytics to evaluate product performance and suggest improvements.

• Review solutions from the product team to ensure alignment with company goals, stakeholder interests, and end-user priorities.

• Ensure adherence to quality and change-control standards.

• Eliminate obstacles that hinder the product team's delivery.

• Accept and prioritize requests from business partners and stakeholders.

• Provide leadership updates on the progress of the product portfolio.

• Mentor, coach, attract, retain, and develop Product Managers.

• Conduct annual and mid-year evaluations and offer performance feedback.

• Promote collaboration with Engineering, UX, and other cross-functional teams.

• Champion modern software development practices and advocate for end-user needs.

• Manage expectations of cross-functional teams and stakeholders while educating requestors on prioritization.

• Guide junior team members in strategy, alignment, analysis, and execution.

• Participate in communities of practice focused on contemporary software design and development.

• Typically report to the Senior Manager of Product Management, Technology Director, or Senior Director.

⛳️ Requirements

• Must be at least eighteen years old.

• Must be legally authorized to work in the United States.

• Bachelor's degree or an equivalent qualification in a relevant field.

• A minimum of 5 years of professional experience.

• Demonstrated proficiency as a Product Manager in a modern software development enterprise environment while overseeing multiple products.

• Expertise in modern software development product management practices and agile methodologies, including principles of extreme programming (XP): paired programming, test-driven development, and continuous deployment.

• Experience thriving in fast-paced, dynamic environments where priorities frequently change.

• Strong communication skills with the ability to influence functional and technical team members at all organizational levels.

• Proven ability to work collaboratively within cross-functional, modern software design and development teams.

• Skilled in creating, prioritizing, and accepting epics and user stories.

• Proficient in conducting user research and testing to determine needs.

• Competent in identifying goals, metrics, and analytics to assess product value.

• Background in conducting competitive research and analysis.

• Experience in guiding junior team members through Product Management fundamentals in a professional context.

• Ability to balance workloads across teams effectively.

• Proficient in active listening and communication at all levels while managing multiple stakeholder expectations.

• Experience in managing and developing team members in a professional environment.

🏝️ Benefits

• Remote/Virtual work arrangement.

• Overnight travel typically limited to 5% to 20% of the time.