Manager, Trade & Distribution

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and relationship manager for the company's 3PL warehouse and distribution partners.

• Track and oversee 3PL performance in accordance with KPIs and SLAs.

• Facilitate regular business reviews with 3PLs to address performance issues, capacity planning, and ongoing enhancements.

• Handle returns, recalls, damages, expiration, and destruction processes.

• Ensure compliance of 3PLs with DSCSA, state licensing, pedigree requirements, current Good Distribution Practices, and other relevant regulations.

• Assist with product launches by managing 3PL item setup, EDI trading partner setup, and inventory receipt.

• Maintain the state licensing calendar and assist with renewals, accreditations, and authorizations.

• Oversee cold chain and product security requirements, including the qualification of shipping lanes and investigations into temperature excursions.

• Maintain and test the business continuity and disaster recovery plans for 3PLs.

• Manage the complete order lifecycle, including EDI processing, validation, credit holds, allocation, exception handling, and shipment confirmation.

• Address issues related to short shipments, pricing discrepancies, allocation and credit holds, backorders, and rejected orders.

• Monitor order-to-ship cycle times, fill rates, and order accuracy; lead corrective actions when necessary.

• Coordinate the release, picking, packing, shipping execution, and shipment confirmation processes with the 3PL.

• Collaborate with Finance and Credit on matters related to credit holds, invoicing accuracy, chargebacks, and deduction validation.

• Track and report on order management metrics including accuracy, OTIF, cycle times, exception and error rates, and backorder aging.

• Implement process enhancements to optimize workflows and minimize manual interactions.

• Support both internal and external audits related to order processing and distribution compliance.

• Ensure the accuracy and timeliness of 852 and 867 data feeds.

• Manage no-charge orders, which include free goods, patient assistance shipments, and consignment inventory.

• Develop and uphold SOPs and operational instructions.

• Work collaboratively with Market Access, Patient Support, Finance, Accounting, Quality, Supply Chain, Commercial Analytics, IT, and Legal teams.

• Adhere to company compliance policies, procedures, and training requirements.

⛳️ Requirements

• Bachelor's degree in Business, Supply Chain, Finance, or a related discipline is required.

• A minimum of 5 years of experience in order management, 3PL or warehouse management, distribution, or supply chain operations.

• Ideally, experience within pharmaceutical, healthcare, or consumer packaged goods sectors.

• Practical experience in managing 3PL relationships, including SLA and KPI oversight and conducting business reviews.

• Strong understanding of order management processes, such as order entry, validation, exception handling, allocation, and shipment coordination.

• Familiarity with DSCSA and other regulatory standards that govern pharmaceutical distribution.

• Exceptional analytical, problem-solving, and project management capabilities.

• Excellent communication skills across cross-functional teams and vendor management.

• Willingness to travel up to 20% of the time, including occasional on-site visits to 3PL facilities.

• Experience with specialty pharmaceutical products distributed through limited specialty pharmacy or specialty distributor networks is preferred.

• Experience in supporting a commercial product launch, including 3PL implementation and EDI trading partner onboarding is preferred.

• Familiarity with ERP and order management systems as well as 3PL customer portals is preferred.

• Understanding of chargeback, government pricing, and gross-to-net processes is preferred.

• Awareness of state wholesale distributor licensing and accreditation standards is preferred.

• Experience with cold chain distribution and managing temperature excursions is preferred.

• Familiarity with therapeutic areas related to rare diseases or pulmonary hypertension is preferred.

• Background in a smaller or growth-stage biopharmaceutical environment is preferred.

• Competence in creating and interpreting operational reports.

• Ability to manage vendor and 3PL performance in line with contractual obligations.

• Strong attention to detail, process discipline, and accuracy.

• Knowledge of regulatory and compliance matters.

• Capable of resolving issues amid uncertainty.

• Proven ability to collaborate effectively with both internal and external stakeholders.

• Strong written and verbal communication skills, including the ability to present performance results to leadership.

• Excellent organizational skills and ability to juggle multiple priorities.

• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

🏝️ Benefits

• Competitive compensation package.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) Savings Retirement Plan.

• Employee Stock Purchase Plan (ESPP).

• Reasonable accommodation for qualified individuals with disabilities.