Manager, Total Account Management – Area Sales Team

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide support to Hilton’s Global Sales Team and its unique selling platform across its brand portfolio.

• Establish strong partnerships with the designated TAM account roster of domestic accounts within Brazil.

• Generate new accounts and foster new customer relationships.

• Enhance existing relationships with current accounts.

• Increase revenue and expand Hilton’s market presence in Brazil.

• Oversee and facilitate the annual contracting process for assigned accounts.

• Act as the primary contact for the designated account roster.

• Ensure hotels and brand representatives are updated about assigned accounts.

• Manage and develop accounts for vertically segmented accounts in Brazil.

• Solicit, qualify, generate, and convert new business for participating ASO Brazil hotels from local accounts.

• Create account planning strategies to drive growth.

• Negotiate corporate business travel sales contracts and manage local contracting and RFP processes.

• Facilitate client introductions during sales calls, trade shows, conventions, and local events.

• Support hotels with conflict resolution, contract negotiations, business/revenue requirements, and closing sales.

• Represent the Brazil Area Sales Team at FAM trips, local trade shows, and industry events.

• Identify priorities and necessary hotels, and strategize accordingly.

• Maintain relationships with hotels.

• Achieve predetermined annual revenue targets for rooms, meetings, and food and beverage.

• Meet booked domestic revenue quotas and adhere to agreed sales competencies.

• Keep GSE, Salesforce, and MicroStrategy records up to date, including call reports, meeting profiles, history, and traces.

• Submit monthly and ad hoc reports and complete assigned projects and deliverables.

• Report to the Senior Manager Total Account Management – Area Sales Team Brazil.

⛳️ Requirements

• A minimum of five (5) years of experience in Travel Industry Sales.

• Fluency in Portuguese and English (both oral and written).

• Proficient in Microsoft Outlook, Word, PowerPoint, Excel, Web-Ex, MS Teams, and Zoom.

• Strong negotiation and sales skills.

• Experience in a home-office setting (excluding the pandemic).

• Willingness to travel up to 35%.

• BA/BS bachelor’s degree (preferred/useful).

• Fluency in Spanish (both oral and written) (preferred/useful).

• At least three (3) years of direct sales experience, ideally for a corporate office representing multiple brands and hotels.

• Familiarity with Delphi or similar property sales management systems.

• Experience using Salesforce and MicroStrategy.

🏝️ Benefits

• Exceptional travel benefits – Enjoy 110 nights of heavily discounted travel, with room rates starting as low as $40 USD/night at Hilton hotels through the Go Hilton travel program.

• Paid parental leave for eligible Team Members, including partners and adoptive parents.

• Complimentary counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.

• Paid time off (PTO).

• Recognized workplace culture and career support.

• Benefits availability may differ based on the Team Member’s location and employment terms.