Manager, Telecommunications

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the design, implementation, maintenance, and support of global telecommunications, voice, and video infrastructures.

• Formulate and execute strategies for telecommunications architecture and technology roadmaps.

• Supervise Microsoft Teams Phone administration, encompassing Direct Routing, Operator Connect, Calling Plans, SIP trunking, and SBCs.

• Oversee enterprise voice setups, including dial plans, call routing, auto attendants, call queues, and E911 services.

• Lead the transition from legacy PBX and Cisco Unified Communications Manager systems to Microsoft Teams Phone.

• Provide technical direction and support to engineering teams, project teams, and business stakeholders.

• Monitor service performance, call quality, network capacity, and security measures.

• Manage relationships with telecommunications carriers, hardware vendors, and service providers.

• Supervise infrastructure upgrades, system integrations, troubleshooting, and incident resolution efforts.

• Develop and manage annual CapEx and OpEx budgets, perform monthly financial reviews, and identify opportunities for cost savings.

• Promote automation, standardization, and enhancements to processes.

• Ensure that voice and video infrastructure facilitates business continuity, scalability, and future initiatives.

⛳️ Requirements

• Bachelor's degree in Information Technology, Telecommunications, Engineering, or a related discipline, or equivalent experience.

• 5–8+ years of experience in enterprise telecommunications, unified communications, or voice engineering.

• In-depth understanding of Microsoft Teams Phone, Microsoft 365, Direct Routing, Operator Connect, and PSTN connectivity.

• Proficient in SIP, VoIP, SBCs (AudioCodes, Ribbon, Cisco, or equivalent), and legacy PBX systems.

• Knowledgeable in TCP/IP, DNS, WAN/LAN, firewalls, and Quality of Service (QoS) principles.

• Experience with PowerShell automation, telecommunications troubleshooting, and performance monitoring.

• Proven track record of leading technical projects, managing vendors, and advancing telecommunications initiatives.

• Microsoft Teams Phone, Microsoft 365, Cisco, or SBC-related certifications are preferred.

• Experience in managing global telecommunications environments and cloud voice migrations is preferred.

• Familiarity with ITIL practices, enterprise architecture, and telecommunications security standards is preferred.

• Strong leadership, communication, project management, and problem-solving capabilities.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Paid Time Off (PTO)

• Up to 5% annual bonus eligibility