Manager, Technical Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide on-site instruction, training, and technical assistance for both new and existing customers.

• Collaborate with OEMs to deliver training on connectivity before and after delivery.

• Organize and manage international training initiatives in conjunction with the North American team.

• Work alongside Sales and Customer Support to streamline customer-facing processes.

• Develop and oversee project schedules, objectives, and milestones.

• Assign project tasks as necessary.

• Oversee projects to ensure they stay within defined budgets, timelines, and specifications.

• Generate technical documentation and provide updates on project progression.

• Support company-wide strategies and initiatives aimed at enhancing customer responsiveness and achieving business goals.

• Embody Gogo’s mission, values, and customer service philosophy through interactions with customers and teamwork.

⛳️ Requirements

• Bachelor’s Degree in a relevant field and/or an aviation-related certification.

• Minimum of 5 years of aviation experience or an equivalent combination of education and sales experience.

• In-depth knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications.

• Familiarity with computer networks, network topology, and cybersecurity best practices.

• Exceptional presentation skills with the capacity to convey technical concepts clearly.

• Must reside in the Northeastern region of the United States.

• Experience in delivering technical or connectivity training within the aviation sector.

• Background in supporting OEM customer relationships both prior to and following aircraft delivery.

• Involvement in international customer training or support programs.

• Understanding of aviation connectivity technologies and customer environments.

• Capability to manage technical projects across various teams or regions.

• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM tools.

• Ability to collaborate effectively with Sales, Customer Support, OEMs, and teams across different locations.

🏝️ Benefits

• Target Annual Short-Term Incentive: Bonus Plan at 10% of annualized base pay.

• Comprehensive medical, dental, and vision coverage.

• Immediate vesting in the 401k plan.

• Paid time off.

• Volunteer time off.

• Employee Stock Purchase Plan.