Manager, Strategic Operations

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the execution of enterprise strategic initiatives, special projects, operational enhancement efforts, and cross-functional transformation programs.

• Convert organizational priorities into practical project plans.

• Oversee implementation activities and facilitate the adoption of new processes, programs, and capabilities.

• Lead and support strategic initiatives and special projects that align with organizational priorities.

• Manage project timelines, milestones, resource needs, dependencies, risks, and mitigation strategies.

• Collaborate with operational, clinical, financial, and support center leaders to execute initiatives.

• Monitor project progress, track deliverables, and provide status updates to stakeholders and leadership.

• Assist in the deployment and rollout of enterprise programs, operational changes, technology-driven solutions, and new business processes across practices and support center functions.

• Identify opportunities for operational improvement through stakeholder feedback, observation, data analysis, and process reviews.

• Facilitate working sessions, project meetings, governance forums, and discussions for stakeholder alignment.

• Create implementation plans, communications, training materials, job aids, and tools to support adoption.

• Document, refine, and implement scalable best practices across markets and functions.

• Monitor project and operational performance metrics and propose continuous improvement recommendations.

• Develop presentations, executive summaries, dashboards, decision materials, and status reports for leadership teams.

• Collaborate with Information Technology, Revenue Cycle, Operations, Human Resources, Finance, Clinical Affairs, and other functional teams.

• Support change management by engaging stakeholders, communicating effectively, and promoting the adoption of new processes and programs.

• Maintain project documentation, governance materials, and initiative tracking tools utilizing Smartsheet, Microsoft Teams, SharePoint, and OneDrive.

• Participate in enterprise transformation and organizational enhancement initiatives as assigned.

• Travel domestically as required.

⛳️ Requirements

• 4–6 years of experience in healthcare operations, strategic operations, management consulting, project management, or a related field.

• Proven experience leading cross-functional projects and coordinating with multiple stakeholders.

• Preferred experience in supporting operational improvement, standardization initiatives, or enterprise deployments.

• Background in physician practice management, ambulatory healthcare, or multi-site healthcare is preferred.

• Capability to lead projects and strategic initiatives through planning, execution, deployment, and follow-up.

• Strong skills in organization, prioritization, time management, and program management.

• Excellent verbal, written, and presentation communication skills.

• Ability to facilitate meetings, communicate complex information clearly, and establish productive relationships across all organizational levels.

• Strong problem-solving and analytical skills, including data analysis, root-cause analysis, and opportunity evaluation.

• Ability to support organizational change, drive stakeholder adoption, and influence outcomes without direct authority.

• Detail-oriented, adaptable, and results-driven.

• Ability to leverage technology and innovative strategies to enhance operational effectiveness.

• Knowledge of physician practice operations and ambulatory healthcare workflows.

• Familiarity with project management, process improvement methodologies, and strategic planning frameworks.

• Experience in developing dashboards, performance reporting, KPI and metric analysis, and root-cause analysis.

• Proficient with AI-native tools, Microsoft Office Suite, Smartsheet, and practice management software.

• Willingness to travel domestically as required.

🏝️ Benefits

• Consistent working hours.

• Paid holidays.

• Paid time off (PTO).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Spending accounts (HSA/FSA).

• Life insurance / AD&D.

• Short- and long-term disability insurance.

• Accident insurance.

• Critical illness insurance.

• Hospital indemnity insurance.

• Legal insurance.

• Identity theft protection.

• Pet insurance.

• 401(k) retirement plan with non-elective Safe Harbor employer contribution for eligible employees.

• Discretionary profit-sharing with employer contributions of 0%–4% for eligible employees.

• Work/life balance.

• No weekends or evenings.

• Opportunities for internal advancement.