Manager, Solution Configuration

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, mentor, and cultivate a sizable configuration team that handles high-volume, technically intricate projects for various partner implementations.

• Develop and sustain a capacity model to project team workload and pinpoint instances of over-allocation.

• Distribute and balance tasks according to skill level, complexity, and partner priorities.

• Onboard new team members following a structured training plan.

• Establish performance standards, hold regular one-on-one meetings, and communicate team gaps and developmental needs to leadership.

• Manage configuration timelines and deadlines for ongoing implementations.

• Recognize delays, dependencies, and risks; mitigate them and escalate with suggested solutions.

• Monitor and report on cycle time, throughput, rework, and completion metrics.

• Collaborate with Implementation Managers, Engineering, and Product teams to schedule work and eliminate obstacles.

• Define, document, and enhance configuration processes, encompassing intake, prioritization, peer review, validation, and handoff.

• Standardize repeatable tasks through the use of templates, checklists, and automation.

• Facilitate retrospectives and translate insights into documented process enhancements.

• Create clear and accurate reports for leadership.

• Foster stakeholder trust through precise status updates and dependable delivery.

• Serve as an expert user of Jira and Confluence, including workflows, custom fields, automation rules, JQL, filters, dashboards, and space configuration.

• Define and uphold Jira ticketing standards.

• Maintain Confluence as the team's central repository, featuring process guides, runbooks, standards, decision logs, and onboarding resources.

⛳️ Requirements

• BS/BA in a technical discipline such as Computer Science, Engineering, or Information Systems, or equivalent experience.

• Over 7 years of experience in technical project management, delivery management, or technical operations, including at least 3 years leading a team of 10 or more individuals.

• Expert-level proficiency in Jira and Confluence administration, encompassing workflows, automation, JQL, dashboards, and space configuration.

• Proven experience managing a distributed team across various time zones.

• Strong written and verbal communication skills in English, with the capability to create clear status reports for senior leadership.

• Availability to work hours that coincide with U.S. Eastern Time and to engage in hands-on work alongside the team when necessary.

• Familiarity with Online Banking platforms, Loan Origination Systems, or consumer lending and deposit products.

• Experience collaborating with credit unions, banks, or fintech partners during implementation or onboarding processes.

🏝️ Benefits

• Equity Compensation Package.

• Flexible Time Off (FTO) - take leave as needed to rest and rejuvenate.

• Medical, Dental, Vision – 100% premium coverage for employees.

• Disability/Life Insurance.

• Opportunities for learning and career advancement with a leading technology company in the Bay Area.

• Reimbursement for remote work setup expenses.

• Monthly stipend for phone and internet services.

• Team-building events, cultural activities, and all-hands meetings.

• Paid time off for volunteering and community service.

• Half-day Fridays.

• 401k matching contributions.

• Beautiful offices located in California's East Bay, specifically in Dublin, CA.