Manager, Software Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a team dedicated to site reliability, platform operations, release engineering, and automation.

• Establish priorities, set expectations, and define delivery objectives.

• Assist in hiring, onboarding, performance evaluations, and career advancement.

• Develop and implement the SRE and operational enhancement roadmap.

• Enhance reliability, availability, scalability, deployment confidence, and production readiness.

• Promote operational efficiency and optimize cloud costs.

• Create practices for incident response, escalation management, observability, runbooks, post-incident reviews, and toil reduction.

• Collaborate with engineering, architecture, security, release, and operations teams on shared tools and delivery workflows.

• Oversee CI/CD, release automation, cloud infrastructure, Kubernetes/EKS, Linux, Terraform/IaC, Ansible, and automation initiatives.

• Ensure effective management of incidents and escalations, root cause analysis, corrective actions, monitoring, alerting, capacity planning, and operational readiness.

• Support security, compliance, audit preparedness, vulnerability mitigation, vendor management, and operational documentation.

• Lead sprint planning, backlog oversight, prioritization, quarterly planning, roadmap development, and dependency coordination.

• Report reliability updates, operational risks, roadmap progress, incident patterns, and investment requirements to technical and executive audiences.

⛳️ Requirements

• Extensive experience in site reliability engineering, DevOps methodologies, platform engineering, infrastructure management, operational efficiency, cloud infrastructure, or production operations.

• Demonstrated experience in leading and managing engineering teams.

• Strong grasp of reliability engineering, operational excellence, incident management, escalation management, observability, production support, and scalable system operations.

• Solid working knowledge of AWS; experience with Azure is an advantage.

• Familiarity with Kubernetes/EKS, Docker, Helm, and Linux environments.

• Knowledge of Terraform, Ansible, infrastructure as code, configuration management, and automation tools.

• Understanding of CI/CD pipelines, release automation, deployment processes, Jenkins, GitHub Actions, Artifactory, or equivalent tools.

• Proficient in Python, Bash, or Groovy scripting and automation concepts.

• Experience with ELK stack, Prometheus, Grafana, CloudWatch, or other observability platforms.

• Working knowledge of security practices, application security, vulnerability management, compliance controls, audit readiness, and vendor management in a cloud or SaaS setting.

• Familiarity with Agile/Scrum methodologies, sprint planning, backlog management, quarterly planning, roadmap creation, and cross-team dependency handling.

• Strong analytical, problem-solving, presentation, and facilitation skills.

• Capability to communicate effectively with technical teams, senior leadership, executives, vendors, and cross-functional stakeholders.

• Experience in enhancing operational processes, minimizing manual toil, mentoring engineers, managing delivery, and building accountable teams.

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.

• Legal authorization to work in the United States without employer sponsorship.

🏝️ Benefits

• Bonus eligibility.

• Comprehensive benefits package.

• Remote-first working environment.

• Employee-led diversity and inclusion initiatives.

• Annual charity and fundraising activities.

• Volunteer days.

• Global employee sustainability programs.

• Global fitness and trivia competitions.

• Global wellbeing days.

• Monthly wellbeing webinars and training sessions.

• Equal opportunity and recruitment adjustments/support.