Manager, Social Strategy – Community

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily development of Chomps' social media presence, translating brand strategy into platform-specific content, community engagement, and social experiences.

• Recognize emerging opportunities, apply editorial judgment, experiment with new ideas, and convert performance insights into more effective strategies.

• Supervise the internal community manager and freelance content creators.

• Collaborate with IMC, Creative, Brand, CX, PR & Partnerships, Ecommerce, Omni-Channel, and Analytics teams.

• Manage the daily social ecosystem, balancing proactive planning with timely engagement in cultural moments.

• Keep track of social platforms, internet culture, trends, opportunities, and consumer behaviors.

• Work with the Creative team to create platform-specific content and support storytelling and content capture during key brand moments.

• Collaborate with Ecommerce and Omni-Channel Marketing on product launches, campaigns, and retail initiatives.

• Assist in implementing paid amplification strategies for organic social content.

• Develop and lead a community strategy that promotes engagement, advocacy, and audience relationships.

• Establish best practices for community management, engagement, escalation, and brand voice.

• Convert community insights into content ideas, storytelling opportunities, and marketing recommendations.

• Collaborate with Customer Experience to address social consumer inquiries and discussions.

• Take ownership of social performance through analytics, testing, and social listening.

• Utilize AI and emerging technologies to enhance insights, workflows, and social strategies.

• Mentor and develop both internal and external content team members.

• Promote curiosity, accountability, and continuous improvement.

• Report to the Director, Influencer & Social.

⛳️ Requirements

• 5-7+ years of progressive experience in social media strategy, content, community management, or related social fields, preferably within CPG, food, lifestyle, or consumer brands.

• Demonstrated experience in developing and executing social strategies that enhance engagement, brand relevance, and broader marketing goals.

• In-depth understanding of social platforms, internet culture, and changing consumer behaviors.

• Strong editorial judgment and a passion for brand building within cultural contexts.

• Ability to balance day-to-day execution with long-term opportunities through testing, learning, and analytics.

• Proficient in leveraging social listening, analytics, AI, and emerging technologies.

• Experience in leading or coaching community managers, content creators, agencies, or freelance collaborators.

• Excellent cross-functional collaboration, communication, organizational, and project management skills.

• Willingness to travel up to 15% for major events, activations, and other significant brand occasions.

• Must reside in the United States.

• Must have authorization to work in the U.S. without visa sponsorship now or in the future.

🏝️ Benefits

• 20% annual bonus.

• Medical, dental, and vision insurance.

• 401K with a 6% match.

• Monthly wellness reimbursements.

• Monthly home office reimbursements.

• Opportunity to make a significant impact on the food industry.

• Opportunities for growth and advancement within Chomps.

• Unlimited PTO.

• 15+ paid holidays, including quarterly mental health days.

• Hybrid and flexible remote schedule.

• Chicago office available for local employees.

• Paid maternity and paternity leave.

• Bi-annual total team in-person activities.

• Company-wide continuous education budget.

• Unlimited snacks.