Community Experience Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the long-term vision and strategy for Community across ALX.

• Integrate Community throughout the entire talent journey, from selection and recruitment to learning, transition, and ongoing alumni engagement.

• Lead the Community Program Specialist and Community Operations Associate.

• Establish direction, remove obstacles to execution, and enhance team capabilities.

• Represent the Community experience at the leadership level and ensure alignment with organizational priorities.

• Manage relationships with Brand, Alumni Relations, Product, Regional teams, Loyalty & Rewards, and Learning Delivery.

• Define and drive the long-lasting Community Experience strategy.

• Create roadmaps for strategic initiatives such as unifying Learner and Alumni communities, engagement tracking, ambassador programs, and resource and knowledge hubs.

• Recruit, onboard, and expand the Community team.

• Mentor City-based Community Managers and Ambassadors.

• Serve as the primary point of contact for Community-related initiatives.

• Identify and manage risks that impact member-facing communication.

• Oversee reporting on Community engagement, member satisfaction, and program effectiveness.

• Monitor team and program performance against objectives and conduct regular business reviews.

• Manage the Community experience function's budget, including forecasting, expenditure tracking, and investment prioritization.

• Benchmark ALX's Community engagement and practices against similar organizations.

⛳️ Requirements

• Over 5 years of experience in community management, program or operations management, or a related field.

• At least 2 years in a people-management or team-lead role.

• Ideally, experience in the education, technology, or membership-based organizations.

• Demonstrated ability to set strategy and translate it into an actionable roadmap for a small team.

• Proven history of managing and developing direct reports, including goal-setting, feedback, and coaching.

• Strong skills in stakeholder management and experience in influencing cross-functional partners and senior leadership without direct authority.

• Experience in owning, reporting, and utilizing KPIs; defining metrics, tracking performance, and communicating impact to non-technical audiences.

• Practical knowledge of online community platforms such as Discourse, Circle, Slack, Discord, or similar.

• Experience with member communications, including newsletters and email tools like Mailchimp or HubSpot.

• Excellent written and verbal communication skills.

• Capable of operating at both strategic and operational levels.

• Ability to collaborate with cross-functional teams across multiple locations and time zones, including virtual environments.

• Experience in building or scaling community-led growth, ambassador, or referral programs is a plus.

• Familiarity with data visualization or engagement analytics tools such as Tableau or Power BI is a plus.

• Background in budget management or making a business case for program investment is a plus.

• Knowledge of behavioral psychology or engagement strategies is a plus.

• Experience working in a multi-market, distributed organization is a plus.

🏝️ Benefits

• Fully remote work arrangement.

• Digital-first work environment.

• Collaboration tools including Zoom, Slack, and Gmail.