Manager, SMB Sales

This is a fully remote position, open to applicants in Europe.

📋 Description

• Lead and mentor a team of Client Advisors in a fast-paced, consultative SMB sales environment.

• Guide discovery, qualification, portfolio selling, deal management, and commitment-seeking processes.

• Evaluate live and recorded calls along with active opportunities; offer constructive feedback and conduct role-playing sessions.

• Recruit and interview Client Advisors, focusing on consultative potential and sales expertise.

• Take ownership of and continuously enhance the inbound Client Advisor playbook by utilizing call audits and conversion metrics.

• Manage performance through corrective measures, established timelines, and improvements in conversion and sales performance.

• Oversee onboarding, sales training, ramp milestones, and the transition to quota-carrying performance.

• Assist with career development and succession planning initiatives.

• Supervise pipeline qualification, opportunity progression, prioritization, and forecasting practices.

• Identify process enhancements that boost efficiency, productivity, and scalability.

• Collaborate with Client Services, Talent Operations, Client Experience, People, and relevant specialists.

• Present cross-departmental findings, metrics, and action plans.

• Inspire the team through recognition, incentives, and clear expectations.

• Foster a culture of high performance, accountability, continuous improvement, and call review.

• Create and implement strategies to enhance team performance and productivity.

• Evaluate KPIs and deliver quantifiable improvements in conversion rates, sales performance, call quality, and opportunity progression.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• Minimum of three years in business-to-business sales experience.

• One to two years of direct leadership experience with inbound, inside, or end-to-end small business sales teams.

• Proven track record of enhancing individual and team sales performance through effective coaching, opportunity management, and clear performance expectations.

• Capability to learn and coach a structured sales methodology.

• Experience in managing pipeline and maintaining forecast accuracy within a CRM system.

• Genuine and demonstrable enthusiasm for AI in the workplace, including its application in improving sales-team research, call evaluations, and coaching.

• Exceptional written and verbal communication skills.

• Proficient in presenting metrics and strategies to cross-departmental colleagues.

• Comfortable working in a dynamic environment with shifting processes and priorities.

• Full availability during working hours to assist the team and address client escalations.

• Ability to thrive in a fast-paced, rapidly evolving company while managing diverse challenges, deadlines, and relationships.

• Must be a top-tier individual contributor.

• Resumes and all correspondence must be submitted in English.

• No visa sponsorship or assistance is provided.

🏝️ Benefits

• Fully remote workforce and position.

• Recognition and incentives offered.

• Access to a leadership/sales training program.

• Opportunities for career development and succession planning.

• Support through coaching, mentoring, and onboarding.

• Opportunities to collaborate with a global team and cross-functional partners.