Manager, SMB Business Development – Retention

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate effective engagement during key partnership phases, including renewals, exclusivity negotiations, and strategic initiatives.

• Transition accounts back to the wider Account Management team following significant partnership milestones.

• Oversee and nurture four direct reports, promoting career advancement and exceptional performance.

• Direct the Business Development marketplace retention strategy, which encompasses proactive renewals, upselling, churn reduction, deal structuring, and performance enhancement.

• Create and execute competitive strategies in response to changing market conditions and competitor actions.

• Collaborate with teams in Account Management, Account Development, Strategic Finance, Selection, US Local Markets, and Legal.

• Enhance retention, exclusivity, deal effectiveness, and partner value during critical partnership interactions.

• Report to Blair Toll, Sr. Manager of Business Development, within the Rx Success organization.

⛳️ Requirements

• Minimum of 6 years of experience in restaurant partnerships, business development, or enterprise account management.

• Demonstrated success in structuring and closing high-value deals at crucial junctures.

• Experience in managing and developing a team of top performers.

• Proficient in utilizing data and analytics to guide decision-making and strategy formulation.

• Proven ability to collaborate across various teams to achieve business objectives.

• Experience in conceptualizing, launching, and completing projects successfully.

• Post-sales experience is advantageous.

• Background in a high-growth marketplace, delivery, or SaaS industry is a plus.

• Familiarity with major restaurant chains or QSR brands is beneficial.

• Experience in financial modeling or contract negotiations is a bonus.

🏝️ Benefits

• Equity grants

• Sales commission

• 401(k) plan with employer matching

• 16 weeks of paid parental leave

• Wellness benefits

• Commuter benefits match

• Paid time off

• Paid sick leave

• Medical benefits

• Dental benefits

• Vision benefits

• 11 paid holidays

• Disability insurance

• Basic life insurance

• Family-forming assistance

• Mental health program

• Flexible paid time off/vacation for salaried positions

• 80 hours of paid sick time annually for salaried roles

• Premium healthcare

• Wellness expense reimbursement