Manager, Senior Manager – Strategy & Operations

This is a fully remote position, open to applicants in Malaysia, +2 more countries.

📋 Description

• Lead critical strategic and operational projects across Intellect.

• Assume responsibility for intricate priorities impacting growth, performance, or scalability.

• Organize ambiguous challenges and convert analysis into straightforward decisions and actions.

• Formulate practical, data-informed recommendations rooted in frontline realities, customer demands, and commercial factors.

• Collaborate with functional, market, and senior leaders to establish priorities, address constraints, and sustain momentum.

• Make informed decisions despite incomplete information, competing demands, and limited resources.

• Oversee initiatives from diagnosis and business-case development to implementation and measurable outcomes.

• Develop implementation strategies with stakeholders, including milestones, dependencies, and success metrics.

• Partner with execution teams throughout the process rather than passing initiatives off after analysis.

• Leverage data and frontline insights to pinpoint constraints, test interventions, and enhance results.

• Monitor outcomes and take action when execution does not meet expectations.

• Establish processes, tools, operating rhythms, and accountability to maintain improvements.

• Enhance planning, performance measurement, and management practices.

• Create management systems, dashboards, review procedures, and decision-making frameworks.

• Foster collaboration across functions, markets, and levels of seniority.

• Convert strategic or commercial priorities into scalable operational frameworks and replicable playbooks.

• Build capabilities, processes, and team structures for efficient operations.

• Assume broader operational responsibilities as organizational needs and capabilities develop.

⛳️ Requirements

• Around 4–10 years of experience, preferably in management consulting, strategy, transformation, professional services, or a similarly demanding operational setting.

• Strong foundation in structured problem-solving techniques.

• Excellent analytical and communication abilities.

• Capability to independently generate work suitable for senior leadership decisions.

• Drive to transition from advising organizations to actively building and operating one.

• Energized by implementation and ownership, rather than merely providing recommendations or presentations.

• Commercial awareness and understanding of how operational, customer, and financial considerations interrelate.

• Proficient in managing incomplete information, competing priorities, and limited resources.

• Highly analytical and comfortable engaging with data.

• Ability to influence senior stakeholders while establishing trust and credibility with execution teams.

• High standards, low ego, and the willingness to navigate between strategic inquiries and detailed operational tasks.

• Natural ownership, consistent follow-through, and the ability to uphold high standards with minimal guidance.

• Comfortable collaborating across functions, cultures, markets, and levels of seniority in a dynamic organization.

• Experience in healthcare, technology, insurance, enterprise services, or multi-market businesses is advantageous but not mandatory.

• Desire to become a substantial operator and contribute to building something meaningful while facilitating access to high-quality mental healthcare.

🏝️ Benefits

• Global company – work in a diverse environment with colleagues from nearly 20 countries.

• Generous leave policy – time off to relax and rejuvenate.

• Christmas week off – company-wide break during Christmas, distinct from annual leave.

• Birthday leave – enjoy a day off to celebrate your birthday.

• Quarterly mental health days – one day off each quarter to prioritize your wellbeing.

• Flexible work arrangements – adapt your work style to fit your lifestyle and aspirations.

• Work-life balance – a culture that prioritizes personal time and long-term wellness.

• Medical coverage – comprehensive insurance for peace of mind.

• Performance bonus – recognition and rewards for high performance.

• Development budget – annual funding to support your professional growth.

• Mental health support – premium access to our mental health app and resources, along with a dedicated budget for clinical and psychiatric care.

• Socials and communities – regular non-work events and activities to connect and enjoy time together.