Manager, Sales Support – Proposal Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the management of assigned RFPs, RFIs, client questionnaires, and associated proposal projects from initiation to submission.

• Analyze client requirements, instructions, scoring criteria, attachments, portals, and deadlines to formulate work plans.

• Create proposal schedules, monitor action items, manage deadlines, and engage internal contributors for follow-ups.

• Produce initial draft responses to proposals using approved content, previous submissions, proposal libraries, and sanctioned sources.

• Write, edit, and customize proposal content to ensure clarity, compliance, relevance to the client, tone, and strategic positioning.

• Identify gaps in responses and ascertain necessary information from subject matter experts.

• Coordinate input from SMEs and convert feedback into content suitable for client presentation.

• Collaborate with Sales and Account Management to ensure content aligns with solution strategies, client needs, value propositions, and pursuit priorities.

• Verify compliance of proposals with client inquiries and required formats.

• Manage attachments, exhibits, certifications, supplemental documents, and any supporting materials.

• Utilize proposal automation and AI tools judiciously, ensuring validation against approved sources for accuracy.

• Assist with post-submission audits and capture content that can be reused.

• Maintain and enhance the proposal content library, encompassing standard answers, case studies, location details, solution descriptions, and reusable phrasing.

• Eliminate redundant, outdated, and trivial content through identification, removal, or revision.

• Aid in content tagging, categorization, and lifecycle management processes.

• Organize review cycles for SMEs regarding frequently used, high-risk, or rapidly changing content.

• Support organizational initiatives that involve proposal content, sales messaging, or internal knowledge assets.

• Foster strong working relationships with Sales, Account Management, SMEs, Compliance, Marketing, Operations, and leadership.

• Monitor proposal statuses, outstanding items, risks, and obstacles, escalating issues when necessary.

• Contribute to process enhancements that elevate proposal quality, lessen rework, increase content reusability, and boost responsiveness.

⛳️ Requirements

• 5+ years of experience in managing RFPs, RFIs, client questionnaires, sales proposals, or intricate business responses within a B2B or BPO setting.

• Proficient in proposal writing, business writing, editing, and content development.

• Capability to convert technical, operational, compliance, and service delivery information into clear, client-facing language.

• Strong project management capabilities, including deadline adherence, task tracking, stakeholder follow-up, and prioritization.

• Confidence in collaborating with SMEs and senior stakeholders, which includes posing direct questions, clarifying incomplete responses, and following up in a professional manner.

• Exceptional attention to detail concerning compliance, formatting, response accuracy, submission requirements, and content organization.

• Proficient in managing multiple proposal deadlines and competing priorities during peak seasons.

• Strong skills in Microsoft Office, particularly Word, PowerPoint, Excel, and SharePoint.

• Excellent written and verbal communication skills in English.

• Understanding of content governance, maintenance, and updating processes.

• Familiarity with proposal platforms such as Responsive, Loopio, Qvidian, or similar tools is preferred.

• Experience using AI tools for drafting, summarizing, rewriting, and content standardization is preferred.

• Strong business acumen and the ability to comprehend client needs, value propositions, and solution strategies is preferred.

• Experience in supporting sales, account management, marketing, or revenue organizations is preferred.

• Background in BPO, contact center, customer experience, revenue operations, outsourcing, or other complex service industries is preferred.

• Bachelor’s degree in English, Communications, Marketing, Journalism, Technical Writing, or a related field is preferred, or equivalent professional experience.

• Familiarity with Canva or similar tools is beneficial but not mandatory.

🏝️ Benefits

• Opportunity to work remotely.

• Full-time employment position.