Manager, Return To Vendor

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of the entire RTV lifecycle from the initiation of claims to resolution, credit receipt, or logistics of physical returns.

• Create and uphold a centralized system for tracking RTV activities.

• Oversee open claims, monitor aging balances, and assess recovery rates.

• Formulate and implement RTV policies, standard operating procedures, and protocols for escalation.

• Collaborate with the Buying and Planning teams to pinpoint and prioritize RTV candidates.

• Lead negotiations with vendors to obtain credits, replacements, or return authorizations.

• Cultivate and sustain relationships with vendors while representing the company's financial interests.

• Examine vendor contracts and purchase order terms associated with returns, defects, and chargebacks.

• Identify recurring issues related to vendor quality or compliance and escalate these to the Sourcing Director.

• Organize physical return shipments, manage goods disposition, and coordinate documentation with Logistics and Warehouse teams.

• Work alongside Finance and Accounts Payable to reconcile vendor credits and RTV balances.

• Collaborate with Quality Assurance to document and report trends in product defects.

• Assist in vendor onboarding by clearly defining RTV terms and expectations.

• Generate reports on RTV volume, recovery rates, aging claims, and outstanding liabilities for senior leadership.

• Implement process enhancements to decrease cycle time, boost recovery, and lessen dispute resolution duration.

• Evaluate RTV performance and recommend best practices.

⛳️ Requirements

• Over 5 years of experience in sourcing, procurement, vendor management, or supply chain, with direct exposure to RTV, chargeback, or vendor compliance.

• Proven experience in negotiating with vendor partners, including a solid understanding of contract terms, credit processes, and dispute resolution strategies.

• Strong analytical capabilities, able to handle large datasets and extract actionable insights.

• Proficiency in Google Sheets.

• Familiarity with ERP systems such as SAP, Oracle, or similar, as well as inventory/order management platforms.

• Exceptional written and verbal communication skills.

• Ability to influence colleagues and external partners without direct authority.

• Highly organized with a keen attention to detail.

• Capacity to manage multiple open claims and competing priorities simultaneously.

• Successful completion of a background check is required.

🏝️ Benefits

• Bonus and equity options may be available for eligible positions.

• Reasonable accommodations will be made for qualified individuals with disabilities.

• Equal employment opportunities are provided.

• Background checks will be conducted in compliance with applicable laws.