Manager, Provider Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and enhance pod-level provider support, establishing a front desk for providers and facilitating pod success through collaboration, shared data, automation, and workflow design.

• Collaborate with ARMDs, Clinical Leadership, and Regional VPs throughout the provider journey, from onboarding to ongoing retention.

• Create efficient provider onboarding and continuous Bicycle Health education resources, tools, and help desk support.

• Supply the operational foundation for provider activation and retention initiatives.

• Develop and implement systems and workflows that alleviate administrative cognitive load for the medical group, helping to prevent burnout.

• Identify and integrate technology, including AI-assisted workflows and automation, to enhance the usability of Bicycle Health's platform and expedite provider decision-making.

• Manage provider-facing scheduling and coverage, including incentive hours, holiday coverage, on-call setup, PTO and out-of-office review, panel transfers, and response to outages/emergent coverage.

• Collaborate with clinical leadership, Analytics, and Capacity to oversee provider caseloads utilizing incentive hours, patient routing, or panel adjustments.

• Develop and sustain provider tools, a knowledge base, and daily relationships, including admin-block reviews and schedule audits.

• Lead direct reports and expand the Provider Success team as responsibilities grow.

• Ensure consistent and reliable attendance; perform additional assigned duties.

⛳️ Requirements

• Bachelor's degree in healthcare operations or a related field, and/or equivalent years of experience.

• 3 to 5 years of experience in healthcare operations, health tech, or behavioral health, with direct people-management experience.

• Proven track record in managing a provider- or clinician-facing support or account management function, ideally within a telehealth or virtual care organization.

• Demonstrated curiosity and comfort in experimenting with new technologies, including AI-assisted tools, to address operational challenges and facilitate informed decision-making.

• Familiarity with a help desk platform (such as Zendesk, Freshworks, or similar), on-call scheduling tools (with PagerDuty being a plus), and EHR systems (Athena is a plus).

• Experience in designing and building operational workflows, tools, or automation from the ground up, rather than merely managing an existing program.

• Background in collaborating with clinical or medical leadership on provider onboarding, training, or retention initiatives.

• Strong judgment regarding operational matters versus clinical responsibilities, with comfort in partnering across both domains on a daily basis.

• Proven history of structuring teams and staffing plans based on actual workload data.

• Analytical proficiency: adept at retrieving data and transforming it into insights that inform scheduling and capacity decisions.

• Proficient in Google Workspace, a project management tool (such as Asana or similar), and a CRM.

• Reliable access to a private workspace with high-speed internet, suitable for frequent video conferencing.

• Candidates must currently be authorized to work in the United States on a full-time basis and physically reside within the US.

• Bicycle Health does not provide visa sponsorship now or in the future for this position.

🏝️ Benefits

• Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays

• 100% Remote role - work from anywhere in the United States

• Employee Assistance Program through Magellan Health

• 100% Employer Paid Medical, Dental, and Vision Insurance

• Paid parental leave

• Employer Paid STD & LTD

• 401k

• $50 monthly Remote Work Stipend

• Discounted Pet Insurance

• Working Advantage travel discounts

• Access to LinkedIn Learning

• All equipment provided