Manager, Professional Services – TS/SCI or Higher Required

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead a team of technical consultants dedicated to serving U.S. Federal clients

• Supervise the execution of deliveries, ensure operational excellence, manage scopes, and achieve revenue targets

• Mentor and develop a team of 15–20 Federal Professional Services personnel

• Enhance billable utilization, project profitability, Statement of Work execution, and consultant achievements

• Set individual goals for utilization, career advancement, certifications, and compliance with operational standards

• Steer teams through intricate technical implementations, customer escalations, and risk management

• Oversee resource distribution, capacity forecasting, scope discussions, and staffing assignments

• Take ownership of delivery outcomes and the financial performance of the Federal Professional Services portfolio

• Ensure projects are completed punctually, within budget, and aligned with SOWs and performance metrics

• Detect project risks, address technical obstacles, and execute recovery strategies

• Manage change orders and collaborate with Sales on opportunities for growth

• Cultivate relationships with CORs, COs, CISOs, Program Managers, and Prime System Integrator partners

• Uphold compliance with FAR/DFARS, agency security protocols, FedRAMP requirements, and technical clearance processes

• Collaborate with Sales and Solutions Engineers to define project scopes, draft SOWs, and assess effort

• Work with Customer Success leadership on transitions from deployment to adoption and further expansion

• Coordinate with Product Management and Engineering regarding customer insights, product deficiencies, and integration requirements

• Conduct monthly customer interactions, perform onsite visits, create success plans, and implement health initiatives

⛳️ Requirements

• Must possess a TS/SCI or higher security clearance

• Must be a U.S. citizen

• Active Top Secret/SCI clearance (or immediate eligibility) is mandatory

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related technical/business discipline (or equivalent practical experience)

• 5+ years of experience in Professional Services, Technical Consulting, or Systems Integration within enterprise IT or cybersecurity environments

• 3+ years of direct management experience leading technical consulting or professional services delivery teams

• In-depth knowledge of the U.S. Federal market (FedCiv, DOW, IC)

• Comprehensive understanding of cybersecurity architecture, platform deployments, and technical domains including Endpoint, XDR, Network/NDR, Data Security/DLP, or SIEM/SecOps

• Proficiency in project management methodologies, SOW formulation, Firm-Fixed-Price (FFP) and Time & Materials (T&M) contract frameworks, and Salesforce

• Strong familiarity with Federal contracting standards, FAR/DFARS regulations, and CPARS procedures

• Capability to engage and present to senior agency officials, CISOs, and contracting officers

• Established ability to work collaboratively with Sales, Product Development, and Support teams

• Willingness to travel up to 50%

• Location: Virginia

🏝️ Benefits

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

• Flexible work hours

• Family-friendly benefits

• Social programs