Manager, Product Planning, Agent Success, Travel Experience and Commerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of product planning and ensure roadmap alignment for designated agent-facing tools and functionalities.

• Establish and manage product requirements, user stories, success metrics, and release priorities.

• Analyze business needs, adoption trends, agent feedback, issue patterns, bugs, and enhancement requests.

• Drive product decisions, prioritization, and ongoing improvements.

• Confirm that product modifications align with agent experience, operational workflows, client impact, and business goals.

• Identify operational requirements, workflow gaps, product limitations, and opportunities for enhancement.

• Evaluate feasibility and provide recommendations.

• Review product performance, adoption metrics, issue trends, and user impacts.

• Supervise implementation readiness, testing strategies, communication planning, training methods, and hypercare support.

• Organize testing participation and monitor reported issues.

• Maintain readiness logs and identify gaps or risks.

• Assist in release preparation.

• Collaborate with product, operations, development, regional leadership, support teams, and business partners to align priorities and address outstanding questions.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Relevant prior work experience.

• Strong communication and interpersonal abilities.

• Capability to translate product details, readiness status, risks, and action items into concise updates.

• Ability to work autonomously and quickly familiarize oneself with tasks.

• Exceptional time-management and project management skills.

• Proficiency in balancing multiple product initiatives, documentation requirements, testing activities, stakeholder requests, and release readiness priorities.

• Competent in using Microsoft Office products and collaborative tools.

• Skilled in creating documentation, process flows, presentations, reports, project trackers, and shared materials.

• Ability to leverage data, feedback, product knowledge, and operational insights for recommendations and decision-making.

• Adaptability to changing priorities and capacity to manage competing workstreams.

• Experience working in a virtual, regional, or global team environment.

• Experience in business travel or travel management is an advantage.

🏝️ Benefits

• Flexible working hours with options for remote work.

• Opportunities for skillset and career advancement.

• Generous vacation allowances.

• Comprehensive compensation package that includes mental, physical, and financial wellbeing resources.

• Travel industry professional perks and discounts.

• Inclusive workplace culture that celebrates diversity.

• Involvement in charitable activities supporting communities worldwide.

• Reasonable and necessary accommodations provided.