Manager, PreSales Engineering, AI

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Lead the Sales Engineering team across Benelux, France, and the Nordics.

• Actively support strategic deals as a hands-on frontline manager.

• Take ownership of market penetration and drive continuous new-business growth across the regions.

• Initiate lead-generation efforts in collaboration with marketing and regional sales teams.

• Develop and enhance team thought leadership.

• Prioritize demo pitches and manage team activities effectively.

• Oversee presales activities on RFPs alongside the regional Bid Manager.

• Align technical capabilities with solution requirements, business impact, customer experience, and ROI.

• Assist Customer Success in identifying strategic upsell opportunities.

• Engage with customer and partner stakeholders, ranging from technical contacts to VP level.

• Delegate tasks and autonomously prioritize activities.

• Collaborate with regional sales and Customer Success leaders.

• Keep track of the competitive conversational AI landscape.

• Conduct internal training sessions for the team.

• Report directly to the Senior Director of PreSales Engineering, AI.

• Manage a team of 5–6 Sales Engineers.

⛳️ Requirements

• Experience in enterprise software, particularly within contact center or automation technologies, either at a software company or through custom solution development.

• Demonstrated experience as a team lead or manager.

• Background in leading a team and conducting regular one-on-one meetings.

• Ability to mentor individuals and cultivate a high-performing team.

• Basic understanding of technology and AI principles.

• In-depth knowledge of Conversational AI technologies, including GenAI, LLMs, speech-to-text (STT), and text-to-speech (TTS) solutions.

• Familiarity with agentic AI concepts such as RAG, MCP, and A2A communication.

• Strong sales abilities, including opportunity qualification, rapport building, and product value demonstration.

• Excellent communication and collaboration capabilities.

• Comprehensive people-management responsibilities.

• Ability to stay updated with trends in conversational AI.

• Capability to work under pressure with tight presentation deadlines and unforeseen team gaps.

• A curious and adaptable mindset.

🏝️ Benefits

• Fast-paced, collaborative, and innovative work environment.

• Opportunities for learning and professional growth.

• Internal career advancement opportunities across various roles, disciplines, domains, and locations.

• Commitment to equal opportunity employment.