Manager, Platform Professional Resident Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of resident consultants and spearhead the professional services division for all CrowdStrike Falcon product modules.

• Develop and expand a team that provides Endpoint, Identity, Cloud, Next-Gen SIEM, and LogScale services.

• Collaborate with professional services leadership to improve organizational structure, broaden programs, enhance efficiencies, and create services centered around customer needs.

• Lead cross-functional teams to ensure successful delivery results and maximize customer satisfaction.

• Manage and mentor team members to enhance their skill sets and optimize performance.

• Initiate efforts to improve delivery methods, implement automation, bolster security measures, and enhance time-to-value utilizing AI and other technologies.

• Monitor new CrowdStrike technologies and create innovative service offerings.

• Supervise a portfolio of customer projects from both leadership and tactical viewpoints.

• Engage with customers during pre-sales activities, solution presentations, deal structuring, project initiation, and all stages of project execution.

• Collaborate with global sales and marketing teams to create service communications, deliver presentations, align customer needs with solutions, and finalize opportunities.

⛳️ Requirements

• Over 8 years of experience in the security industry in a professional services role or similar capacity.

• In-depth understanding of employee management principles with proven ability to lead teams effectively.

• Experience collaborating with pre-sales teams on technical scoping and requirements gathering, as well as managing post-sales transitions.

• Proven experience overseeing technical deployments, tracking time, and managing projects from initiation to completion.

• Familiarity with developing documentation and transferring deployment knowledge to customers and internal stakeholders.

• Ability to translate customer requirements and experiences into constructive feedback for product and engineering teams.

• Excellent written and verbal communication skills in English.

• Knowledge of security endpoint products and solutions.

• Understanding of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts.

• Experience with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc.) in a professional services or similar role.

• Familiarity with distributed applications hosted on AWS, GCP, and Azure.

• Knowledge of identity management solutions.

• Automation experience creating scripts in Bash, Python, or other programming languages.

• Willingness to travel up to 25% of the time.

• This position may require the candidate to undergo and pass alcohol and/or drug tests periodically during employment.

🏝️ Benefits

• Market leader in compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holiday policies for recharging.

• Paid parental and adoption leave.

• Professional development opportunities available to all employees, regardless of level or role.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture featuring world-class amenities.

• Bonuses.

• Equity grants.

• Health insurance.

• 401k plan.

• Paid time off.