Manager, People Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and continually enhance people processes throughout the entire employee lifecycle, particularly during pre-boarding and offboarding.

• Manage the centralized People Services inbox, addressing Tier 2 inquiries and escalating complex issues as needed.

• Assist with annual people processes such as open enrollment, performance cycle administration, and compliance training cycles.

• Oversee the onboarding and offboarding of the contingent workforce, ensuring adherence to policies and legal regulations.

• Collaborate with Learning & Organizational Development to assign, monitor, complete, and document compliance training.

• Supervise the entry, maintenance, auditing, and correction of people data across HRIS and associated systems.

• Work alongside HRIS, Payroll, Benefits, and Total Rewards teams to identify and rectify discrepancies while implementing corrective actions.

• Administer employment files to ensure completeness, compliance with retention policies, and readiness for audits.

• Ensure adherence to federal, state, and local employment laws in collaboration with Legal & Compliance.

• Maintain and update the employee handbook and employment policies.

• Provide reporting and analytics on people operations and employee relations, and formulate action plans based on findings.

• Lead the employee relations function, which includes case intake, investigations, advising managers, and documenting resolutions.

• Uphold compliant and equitable policies and processes regarding employee relations.

• Collaborate with People & Culture centers of excellence to implement strategic priorities effectively.

• Develop and assess standard operating procedures, job aids, and process guides.

• Drive workflow enhancements, minimize manual processes, and foster scalability.

• Address team member inquiries regarding policies, procedures, employment status, and people programs.

• Carry out additional related responsibilities as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in people operations, HR shared services, or HR administration.

• Proficient understanding of HR policies, fundamentals of employee relations, leave of absence processes, and operational aspects of the employment lifecycle.

• Practical experience in processing HR transactions and ensuring data accuracy within an HRIS environment.

• Preferred experience with processing HR transactions in Workday, including hires, job changes, transfers, and terminations.

• Proven ability to manage recurring, detail-oriented processes while accommodating ad hoc requests and stakeholder requirements.

• Strong customer service orientation with experience in addressing employee inquiries and resolving issues effectively.

• Experience in creating job aids, process documentation, and standard operating procedures.

• Excellent organizational, communication, and problem-solving abilities, with a capacity to work cross-functionally.

• Openness to quickly adapt to shifting priorities in a startup environment.

🏝️ Benefits

• Short-term incentives.

• Comprehensive benefits package.

• Reasonable accommodations for applicants with disabilities.