Manager, Payments

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team comprising associates and senior associates, steering team initiatives, customer service, and ongoing process and delivery enhancements.

• Oversee daily operations for the payments division, collaborating with project teams and offshore business partners.

• Offer coaching and support to foster the development of both business and technical skills.

• Ensure consistent service delivery to various stakeholders while promoting team engagement.

• Collaborate with members of the FBS team and organizational stakeholders to align strategies, share information, and effectively complete transactions.

• Develop and propose solutions while gathering input and feedback related to business needs.

• Maintain internal controls, ensure compliance, and document processes along with job-specific requirements.

• Monitor departmental objectives, daily activities, service level agreements (SLAs), and month-end/year-end processes.

• Lead team meetings focused on operational topics, improvements, projects, and resolving issues.

• Enhance service levels, address operational challenges, and promote continuous improvement and innovation.

• Manage financial policy administration and act as the escalation point for risks and issues.

• Provide updates and recommendations to leadership regarding objectives, policies, program effectiveness, achievements, findings, and impacts.

• Mentor, coach, recruit, hire, and supervise direct reports; conduct performance evaluations and offer feedback.

• Oversee transformational projects from planning through execution and subsequent review.

• Share insights and advocate for the adoption of predictive and prescriptive techniques and methodologies.

⛳️ Requirements

• Must be at least eighteen years old.

• Must be legally authorized to work in the United States.

• Exceptional written and verbal communication abilities.

• Ability to foresee work requirements and engage professionally with customers.

• Strong organizational skills and meticulous attention to detail.

• Proficient analytical, problem-solving, and research capabilities.

• Prior experience in managing people or project teams.

• Experience with the application and implementation of innovative technologies such as RPA, Machine Learning, Artificial Intelligence, and Blockchain is highly preferred.

• A Master's degree or an equivalent qualification in a relevant field of study.

• A minimum of 5 years of work experience.

• Certified Public Accountant designation is preferred.

🏝️ Benefits

• Remote/Virtual work arrangement.

• Overnight travel typically less than 10% of the time.