Manager, Patient Engagement

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture strategic, long-term partnerships with patient associations and stakeholders.

• Align objectives and plan activities that influence decision-makers.

• Contribute to patient engagement, advocacy, and centricity throughout the patient journey.

• Enhance the patient experience while informing corporate and brand strategies.

• Work collaboratively with individuals living with diseases and patient associations to pinpoint priorities, unmet needs, and potential solutions.

• Create and spearhead a proactive patient relations agenda.

• Formulate and execute advocacy strategies and action plans that include timelines, budgets, and stakeholder roles.

• Coordinate and implement patient-focused initiatives that support commercial strategies within a specific therapeutic area.

• Offer insights into trends and opportunities for patient strategy and brand plans.

• Collaborate with cross-functional teams to develop patient-centered solutions.

• Track patient-related activities and provide reports to brand teams.

• Collaborate with Area and Global teams on strategic initiatives appropriate for Canada.

• Represent AbbVie at pertinent meetings, including strategic patient association gatherings.

• Discover innovative methods to learn from patients and convey their needs to Brand teams.

• Act as a knowledgeable resource on the strengths, challenges, and needs of patient associations.

• Cultivate relationships with functional leads in Marketing, Government Affairs, Market Access, Public Affairs, Medical Affairs, and other departments.

• Ensure compliance with written documentation, Code of Practice, and ACC reporting requirements.

• Report to the Lead, Patient Engagement.

• Cover the Canadian territory while working in the field.

⛳️ Requirements

• Three (3) to five (5) years of relevant professional experience.

• Bachelor’s degree in Communications, Sciences, Nursing, Public Affairs, or another relevant field.

• Advanced proficiency in both English and French; preference given to bilingual candidates.

• Experience in collaboration with patient associations.

• Background in patient/stakeholder relations, market access, and/or marketing.

• Experience in a cross-functional team and brand team settings is advantageous.

• Intermediate skills in computer and software applications, including MS Office (Word, Excel, and PowerPoint), Outlook, and Internet usage.

• Capacity to empathize with patients and build trusting relationships.

• Ability to forge relationships with patient organizations.

• Capability to manage multiple stakeholders and projects simultaneously.

• Proficient in preparing and delivering impactful presentations.

• Strong strategic verbal and written communication skills.

• Effective active listening and stakeholder needs assessment abilities.

• Strategic mindset with a willingness to challenge existing norms.

• Ability to influence decision-makers effectively.

• Excellent interpersonal skills.

• Demonstrated autonomy and strong planning capabilities.

• Competence in budget management.

• Robust project management skills.

• Knowledge of legislation and ethical considerations when working with patients and patient associations.

• Familiarity with media and communication trends.

• Understanding of provincial and federal political landscapes and healthcare systems.

• Ability to take decisive actions and embody behavioral standards that reflect AbbVie’s leadership philosophy and values.

• Willingness to travel approximately 20–25% of the time.

• Valid driver’s license and passport required.

• Advanced English language skills are essential for effective communication with English-speaking employees, clients, and regions outside Quebec.

🏝️ Benefits

• Opportunity for remote work.

• An equal opportunity employer dedicated to operating with integrity, fostering innovation, transforming lives, and serving the community.