Manager, Partner & Integration Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate external partner integrations that enhance business screening, tax information, insurance verification, payments, and document processing.

• Manage commercial relationships, technical specifications, data quality, escalation procedures, and ensure alignment between partner API functionalities and product commitments.

• Develop processes and document systems for the operations of partner integrations.

• Create a robust operational framework to scale vendor credentialing.

• Identify and resolve unexpected integration behaviors, API modifications, and changes in partner data structures upstream.

• Compile requirements for new partner functionalities.

• Analyze operational challenges related to data and quantify the findings.

• Report malfunctioning integrations with supporting evidence and suggested solutions.

⛳️ Requirements

• Over 3 years of experience in partner operations, integration management, technical program management, business systems, or solutions implementation.

• Proven experience liaising between a product team and third-party API providers.

• Proficient in independently interpreting API documentation.

• Capable of drafting clear integration requirements and validating outcomes.

• Experience managing partner or vendor relationships commercially, including service level agreements (SLAs), escalations, contract terms, and renewal discussions.

• Familiarity with payment systems such as Stripe or similar platforms.

• Understanding of document processing technologies, including OCR or AI-based extraction.

• Strong analytical skills with the ability to diagnose issues using data and quantify results.

• Knowledge of SQL is advantageous.

• Ability to raise issues promptly and clearly, along with evidence and proposed solutions.

• Bonus: Familiarity with commercial insurance, certificates of insurance, background screening, or other compliance-intensive operations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Collaborative and inclusive company culture.