Manager, Operations – Plan Administration

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Manage the development, modification, processing, distribution, execution, and upkeep of administrative service agreements, renewals, new-plan agreements, acquisitions, amendments, managed-account agreements, brokerage agreements, and other documents requested by clients.

• Evaluate contractual redlines and collaborate with Legal, Finance, Technology, Corporate Affairs, Human Resources, Operations, and other subject-matter experts to coordinate proposed changes.

• Facilitate discussions between client attorneys and oversee agreements that require notarization, witnesses, or multiple signatures.

• Ensure that pricing structures, financial terms, service-level agreements, guarantees, and other client commitments meet internal requirements and can be delivered operationally.

• Coordinate the review of insurance, cybersecurity, employment-related, and operational contract necessities.

• Assist with internal audits by compiling contract, SLA, sales administration, and sales representative documentation.

• Manage contract-related workflows, including DocuSign routing and SellNow monitoring.

• Submit requests for system enhancements, conduct testing, and collaborate with Salesforce Technology on an integrated contract solution linking BidPro and DocuSign.

• Oversee contract and operational requirements associated with new-plan onboarding, product updates, RFP documentation, service-level templates, and Administrative Service Agreement samples.

• Monitor and track SLA performance across all contracts.

• Lead or engage in sales excellence initiatives, focusing on SLA development, workflow integration, ownership clarification, cross-department communication, and minimizing reliance on disconnected tools and manual follow-up.

• Participate in Sales finals and assist the sales organization in finals preparation.

• Carry out other responsibilities as assigned.

⛳️ Requirements

• Experience in contract administration and negotiation support.

• Proficiency in pricing, SLA, and validation of contractual terms.

• Coordination skills in legal, regulatory, insurance, and cybersecurity matters.

• Administration skills in Salesforce, DocuSign, and contract workflows.

• Ability to generate SLA and executive reporting.

• Expertise in cross-functional stakeholder management.

• Competence in process improvement and systems implementation.

• Skills in training, communication, and workflow governance.

• Strong attention to detail, sound judgment, accountability, and commitment to follow-through.

🏝️ Benefits

• Competitive Total Rewards package, which includes base salary, incentive programs, benefits, and a 401(k) plan with matching contributions.

• Flexible and hybrid work schedules to promote work-life balance.

• Tuition reimbursement to support ongoing education.

• Opportunities for professional and career development, including courses and certifications.

• Comprehensive wellness programs that promote physical, mental, and emotional health.

• Volunteerism initiatives designed to encourage community engagement.