Manager of Training and Instructional Design

This is a fully remote position, open to applicants in California.

📋 Description

• Provide administrative and operational support for a Homeless Management Information System within a large Continuum of Care.

• Assume a senior leadership position on the HMIS system administration team.

• Oversee staff and activities related to the development of HMIS training, delivery, capacity building, and professional growth.

• Ensure training for around 8,000 HMIS end users complies with U.S. Department of Housing and Urban Development and CoC requirements.

• Act as a liaison with CoC HMIS and data leadership, HMIS vendors, technical support teams, and both internal and external partners.

• Attend meetings with the HMIS vendor to discuss features, functionality, and user interface/user experience changes.

• Establish tracking systems for end-user training compliance and provide remedial training through corrective action plans.

• Maintain expert-level knowledge of HUD and CoC HMIS requirements related to data standards, reporting, privacy, security, policies, and procedures.

• Design, develop, and deliver both in-person and virtual learning experiences.

• Create quality assurance and control measures for training content.

• Collaborate with program, policy, and technical teams to align training with policy priorities, governmental requirements, and trauma-informed practices.

• Utilize feedback from help desk and ticketing systems to identify training needs.

• Employ adult learning principles in curriculum and instructional design.

• Set training efficacy metrics and implement ongoing quality improvements.

• Manage contracts for in-person training labs and virtual training platforms.

• Supervise a team of approximately five HMIS trainers.

⛳️ Requirements

• Bachelor’s Degree in Learning and Development, Organizational Management, Education, Public Policy, Business or Public Administration, Urban Planning, Social Work Administration, or a related field; equivalent experience may be accepted.

• Advanced degree is highly preferred.

• At least 5 years of experience in developing and delivering training and capacity-building materials, preferably related to HMIS software or a similar information technology platform.

• Strong verbal, interpersonal, and written communication skills.

• Capability to convey complex concepts to non-technical partners and stakeholders.

• Experience supervising approximately five HMIS trainers while providing constructive feedback and professional development opportunities.

• Background in translating technical concepts for non-technical audiences, utilizing evidence-informed practices and adult learning principles.

• Ability to prioritize and manage multiple tasks simultaneously in a dynamic, fast-paced environment while adhering to tight deadlines.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations available for disabled veterans, individuals with disabilities, and those with sincerely held religious beliefs.

• Confidential accommodation support provided during the application and employment process.