Manager, Mainframe Systems Programming

This is a fully remote position, open to applicants in United States.

📋 Description

• Coordinate and assign tasks for designated IT teams engaged in systems programming.

• Supervise daily operations in accordance with Global Leader responsibilities and tasks.

• Manage ongoing project oversight and status updates.

• Offer strategic direction within the designated tower and Business Unit.

• Provide technical assistance for software solutions.

• Lead Team Leaders and allocate resources effectively.

• Engage in client, team, and Business Unit meetings, and prepare documentation for client operational discussions.

• Mentor and support team members to improve their performance.

• Stay informed about developments in standards, technologies, and methodologies.

• Administer and refresh weekly project management documents.

• Oversee the team’s ticket queue and monitor aging tickets.

• Conduct risk assessments and manage risk effectively.

• Lead quarterly performance reviews.

• Establish quarterly and yearly objectives that align with the Business Unit and company goals.

• Review tasks for precision and quality assurance.

• Assign responsibilities as necessary.

• Collaborate with various departments.

• Develop, evaluate, and ensure the achievement of personnel, departmental, and organizational goals.

• Participate in and respond promptly to both internal and external audits.

• Assist in onboarding new clients.

• Take ownership of team performance and career development, including regular one-on-one meetings.

• Provide mentoring in both technical and soft skills, project management, quality audits, training coordination, and daily team supervision.

⛳️ Requirements

• 10 years of experience in Mainframe Systems Programming.

• 5+ years of relevant experience in an IT Operations environment, accompanied by a bachelor’s degree.

• Relevant work experience may substitute for a bachelor’s degree.

• 3–5 years of managerial experience in a related domain.

• Strong problem-solving abilities.

• Self-driven with a keen eye for detail.

• Proficient in effectively coordinating and leading internal resources to achieve key objectives.

• Exceptional communication and presentation skills, capable of delivering clear and organized presentations.

• Strong interpersonal, collaboration, and leadership abilities, with a talent for building relationships across various organizational levels.

• Experience in fast-paced environments with a quick learning aptitude.

• Proficient in Microsoft Office applications, including Microsoft Project, Excel, Word, Teams, and SharePoint.

• Familiarity with ServiceNow or similar ITSM tools, covering Incident, Request, Change, and Problem ticket workflows.

🏝️ Benefits

• Unlimited Paid Days Off.

• Three health plan options available through UMR.

• 401k plan with company matching.

• Eligibility for dental, vision, short and long-term disability, life and AD&D insurance, and flexible spending accounts.

• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave.

• Education Reimbursement, Student Loan Assistance, or 529 College Funding options.

• Enhanced fertility benefits.

• Wellness program offerings.

• Flexible work schedule.

• Depending on location, access to fitness centers.

• Annual bonus plan based on company and individual performance, subject to eligibility.

• Equity grant under the Associate Equity Appreciation Program, subject to eligibility.

• Option to work remotely or from Ensono offices when not required on client sites.