Manager – M&A Integration

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of post-LOI activities through Day 100 for each tuck-in integration.

• Collaborate with acquiring-brand GMs and coordinate with corporate finance, HR, IT, and marketing.

• Develop integration plans that ensure Day 1 readiness, along with 30/60/100-day milestones, decision logs, and risk registers.

• Act as the primary contact for sellers and their leadership during the closing and transition phases.

• Create offers, communications, and onboarding processes for technicians, installers, and customer service representatives.

• Partner with HR on offer letters, benefits transition, pay-plan mapping, and ensuring licensing continuity.

• Oversee seller and key employee transition agreements, earnout mechanics, and customer handoff processes.

• Lead the migration to field service management, ERP, payroll/HRIS, phone/call-tracking, and dispatch systems.

• Ensure the conversion of customer data, open jobs, warranties, service agreements, AR/AP, and price books without service interruptions.

• Manage the coordination of licenses, permits, insurance, bonding, DOT and fleet registration, vendor accounts, leases, and utility transfers.

• Schedule brand rebranding efforts while safeguarding inbound call volume and reviewing equity.

• Create and maintain a version-controlled integration playbook, RACI, timelines, templates, diligence lists, and a Day 1 kit.

• Develop integration dashboards and scorecards; conduct retrospectives after each deal.

• Train brand GMs and future integration managers on best practices.

• Contribute to operational diligence and provide input on integration cost and timing assumptions for deal models.

⛳️ Requirements

• Minimum of 5 years of experience in M&A integration, PMO, operations leadership, or consulting.

• Experience managing at least two integrations from start to finish.

• Direct experience in home services, skilled trades, or another multi-site, technician-driven business.

• Ability to compose process documentation that is practical and user-friendly.

• Comfortable working with founders and family-owned businesses; possesses high empathy and candor.

• Strong project management skills and discipline.

• Willingness to travel on short notice as required.

• Experience with ServiceTitan implementation or migration is a plus.

• Background in a PE-backed roll-up or platform company is preferred.

• Financial literacy to interpret a QoE, understand working capital adjustments, and monitor synergy capture is advantageous.

• Field or trade experience is considered a plus.

🏝️ Benefits

• Bonus linked to integration outcomes.

• Equity participation opportunities.

• Flexible remote work arrangement.

• Travel requirements of 40–60%.