Manager, Loyalty Program Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire an in-depth knowledge of DraftKings Rewards, encompassing tiers, earning and redemption processes, milestones, and advantages.

• Act as a reliable point of contact for inquiries regarding program mechanics and performance metrics.

• Monitor program health by utilizing KPIs related to player engagement, tier progression, reward usage, and business outcomes.

• Collaborate with the Analytics team to verify data and enhance performance reporting.

• Evaluate player behavior, program effectiveness, and loyalty strategies to pinpoint areas for enhancement and assess their impact.

• Work alongside Finance and Analytics to analyze reward costs, usage, and program economics.

• Manage operational requirements, testing, launches, and resolve issues related to loyalty program improvements.

• Create data-driven business cases for innovations and enhancements within the loyalty program.

• Utilize AI tools and automation to enhance analysis, monitoring, documentation, and operational processes.

• Confirm AI outputs against reliable data sources.

⛳️ Requirements

• Minimum of 5 years of experience in loyalty programs, rewards, program operations, or consumer analytics.

• Proven track record of leveraging data to guide business decisions.

• Proficient in SQL with the capability to independently execute queries, investigate, and validate data.

• Familiarity with loyalty program economics, performance evaluation, and experimentation methodologies.

• Experience employing AI tools and automation to enhance analytical efficiency and decision-making processes.

• Strong operational judgment coupled with meticulous attention to detail.

• Capacity to foresee challenges, understand system interdependencies, and convert concepts into actionable requirements.

• Exceptional communication and collaboration abilities.

• Skill in simplifying complex findings, influencing cross-functional stakeholders, and presenting insights to leadership.

• A proactive, inquisitive, and results-oriented approach.

• Ability to take ownership, manage competing priorities, and implement improvements in a dynamic environment.

• May be required to secure a gaming license from the appropriate state agency as a condition of employment.

🏝️ Benefits

• Bonus structure.

• Equity opportunities.

• Benefits as applicable.

• Assistance in navigating the gaming license process if pertinent to the position.