Manager, LMS Extensibility

This is a fully remote position, open to applicants in Alabama, +31 more states.

📋 Description

• Lead a formal, cross-functional LMS Extensibility initiative concentrating on integrations, interoperability standards, and platform extensibility.

• Own the portfolio and roadmap for LMS integrations and customizations, managing intake, prioritization, dependency mapping, and delivery planning.

• Define, maintain, and share LMS integration standards, including LTI, API practices, identity/SSO patterns, data handling, and operational readiness.

• Develop team expertise in 1EdTech interoperability standards.

• Oversee LMS integration strategies across vendors, internal development teams, and operational stakeholders.

• Manage Banner–Brightspace integration components, focusing on product ownership, process ownership, configuration alignment, issue triage, and lifecycle planning.

• Lead testing, user acceptance testing (UAT), and release readiness for SIS/LMS changes and enhancements.

• Enhance end-to-end data flows impacting enrollment, course provisioning, roles, and grade processes.

• Oversee the lifecycle of LTI integrations, including tool evaluation, standards compliance, configuration, privacy/security alignment, and vendor escalation.

• Manage API-based and custom LMS integrations, including documentation, monitoring, alerting, and support transitions.

• Lead SSO integration strategies with identity and security teams.

• Ensure dependable LMS and integrated-system support for staff, faculty, and students.

• Own and refine Course Roll and Grade Pass Back processes as well as related term-start workflows.

• Collaborate with LMS Operations on incident and problem management and root-cause analysis.

• Provide leadership through coaching, performance management, goal setting, career development, and workload planning.

• Mitigate single points of failure through cross-training, peer review, shared documentation, and resilient support coverage.

• Report directly to the Director of Academic Technology.

⛳️ Requirements

• 5 years of experience leading cross-functional initiatives that require technical and business knowledge, business relationship management, team leadership, and communication skills.

• Bachelor's degree in information systems, computer science, instructional technology, business administration, or a related field.

• Experience in providing leadership and/or support for enterprise LMS ecosystems, preferably D2L Brightspace.

• Knowledge of LTI, edtech standards, APIs, SSO, data exchange, and integration lifecycle management.

• Familiarity with SIS/LMS integration concepts, including provisioning, enrollments, roles, course shells, and grade workflows.

• Working knowledge of SIS-driven processes; Banner experience preferred.

• Experience collaborating with technical teams, operational stakeholders, and third-party vendors.

• Proven experience managing vendor relationships.

• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.

• Experience in analyzing system issues, identifying root causes, and implementing corrective actions or process enhancements.

• Experience coordinating projects, initiatives, or operational activities involving multiple stakeholders, dependencies, priorities, and timelines.

• Must reside in and work from one of the approved states.

• Reliable internet connection and a dedicated, well-equipped workspace free of distractions.

🏝️ Benefits

• High-quality, low-deductible medical insurance.

• Low to no-cost dental and vision plans.

• 5 weeks of paid time off.

• Nearly a dozen paid holidays.

• Employer-funded retirement plan.

• Free tuition program.

• Parental leave.

• Mental health and wellbeing resources.

• Reliable internet connection and a dedicated, well-equipped workspace for remote employees.