Manager, Learning & Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and oversee the organization-wide Learning & Development strategy and roadmap.

• Establish governance, ownership, intake, and prioritization processes to identify learning requirements.

• Differentiate training opportunities from performance, process, tooling, staffing, or management issues.

• Develop scalable L&D programs, processes, tools, and infrastructure, including learning technology, content governance, learning records, and reporting.

• Design and implement development programs for managers that encompass coaching, feedback, accountability, performance management, communication, interviewing, and delegation.

• Create capability frameworks that link roles, skills, proficiency levels, learning pathways, certifications, career advancement, and internal mobility.

• Develop scalable technical and functional learning pathways to support certifications, product enablement, and continuous employee growth.

• Enhance role-based onboarding by establishing readiness standards, practical assessments, manager approvals, and time-to-productivity metrics.

• Define learning and readiness requirements for new products, processes, and organizational capabilities, particularly in emerging AI and technology-driven work methods.

• Design and facilitate learning programs across various formats, including instructor-led, virtual, self-directed, manager-led, and on-the-job training.

• Ensure consistent company-wide training for compliance, cybersecurity, ethics, Core Values, and other essential learning needs.

• Define and report measures of L&D effectiveness related to role readiness, time to productivity, certification outcomes, manager effectiveness, and performance metrics.

• Utilize performance data, manager insights, employee feedback, and business metrics to identify skill gaps and enhance learning initiatives.

• Collaborate with People Strategy & Effectiveness, Service Delivery, business leaders, managers, and subject matter experts.

⛳️ Requirements

• Proven experience in Learning & Development, talent development, or a related area, including building or managing L&D programs.

• Background in designing manager and leadership development initiatives.

• In-depth knowledge of instructional design, facilitation, and learning evaluation methodologies.

• Demonstrated capability to identify performance and capability gaps and translate business needs into actionable development solutions.

• Experience in creating role-specific, technical, or functional learning programs in collaboration with business leaders and subject matter experts.

• Excellent business partnership, communication, facilitation, and program management skills with the ability to work efficiently across various levels and functions.

• Experience in implementing or managing learning technology, content, learning records, or related L&D frameworks.

• Proficiency in using data, metrics, and feedback to assess learning effectiveness and drive program enhancements.

• Experience in leading and mentoring others while remaining actively involved in program design, facilitation, and execution.

• Ability to function effectively as a hands-on leader in an evolving environment where strategy, infrastructure, and programs are being developed concurrently.

• Experience in creating capability frameworks that integrate skills, proficiency levels, learning pathways, certifications, career development, and internal mobility.

• Background in designing or enhancing structured onboarding and employee readiness initiatives.

• Experience in supporting technical, product, or functional learning in conjunction with subject matter experts.

• Familiarity with crafting learning strategies for emerging technologies, including AI-driven work methods.

• Strong analytical skills with the ability to link learning investments to measurable business and performance results.

• Comfortable assuming a player-coach role, transitioning between strategy, program design, facilitation, and execution.

• Ability to foster alignment and influence across multiple stakeholder groups without relying solely on formal authority.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Attractive perks.

• Opportunities for professional and career development.