Manager, KYC & Remediation, Business Banking

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the effective execution of the Canadian Business Banking’s customer remediation program.

• Oversee and represent the customer remediation initiative.

• Evaluate current processes, rectify deficiencies, pinpoint improvement opportunities, and implement change management.

• Cultivate relationships with CBB leadership, frontline sales and service teams, technology, first- and second-line risk partners, internal resources, and contract agents.

• Assist in the implementation, maintenance, and administration of first-line-of-defense programs.

• Monitor and provide guidance on risk requirements within the established risk appetite.

• Manage and support intricate risk programs, frameworks, projects, and initiatives.

• Keep abreast of industry and legislative changes and update programs accordingly.

• Interpret regulatory requirements, identify, analyze, and address gaps and issues.

• Assess, develop, and implement internal control systems.

• Support strategic initiatives and foster relationships with internal and external stakeholders.

• Analyze data and information to offer insights and recommendations.

• Track performance and resolve issues as needed.

• Lead change management activities, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.

• Ensure first-line positions adhere to established processes and procedures.

• Develop, document, maintain, and communicate business procedures.

• Design sustainment strategies and suggest mitigations for industry- and segment-specific risks.

• Monitor exception and exemption requests and their approvals.

• Provide training for business unit employees.

• Ensure quality control for investigations, self-reports, examinations, and independent reviews.

• Enhance risk awareness, knowledge, and skills through effective communications, presentations, tools, and ongoing support.

• Aid in the design, development, automation, coordination, implementation, and continuous enhancement of first-line-of-defense risk management programs.

• Conduct or assist with self-assessments, coordinate risk remediation, respond to regulatory requirements, implement policies, and manage risk measurement and reporting.

• Identify, investigate, analyze, document, and mitigate program risks.

• Support audits and regulatory examinations, contributing to the development of corrective action plans.

• Assist in risk management training and awareness initiatives.

• Provide specialized consulting, analytical, and technical support.

• Utilize judgment to independently identify, diagnose, and resolve problems.

⛳️ Requirements

• Typically possesses 5–7 years of relevant experience.

• Holds a post-secondary degree in a related field or an equivalent combination of education and experience.

• Demonstrates in-depth program management abilities.

• Exhibits extensive knowledge and technical proficiency acquired through comprehensive education and business experience.

• Possesses strong verbal and written communication skills.

• Exhibits excellent collaboration and teamwork abilities.

• Displays advanced analytical and problem-solving skills.

• Demonstrates strong influencing capabilities.

• Excels in data-driven decision-making skills.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Managerial support.

• Opportunities for network building.

• Accommodations available upon request for candidates participating in all aspects of the selection process.