Manager, Key Accounts

This is a fully remote position, open to applicants in Texas.

📋 Description

• Formulate account strategies and plans that align with brand objectives and retailer goals.

• Establish and nurture relationships with retailer merchants, planners, business managers, digital teams, and visual merchandising partners.

• Convey account strategies, operational practices, trade calendars, significant events, and priorities to internal stakeholders.

• Oversee follow-ups from retailer meetings and requests.

• Take ownership of retail and E-Retail sales targets for designated U.S. accounts.

• Create and share seasonal trade calendars and commercial plans for E-Retail accounts.

• Enhance brand visibility across retailer digital platforms in collaboration with Marketing.

• Analyze sales performance, competitive activities, and the effectiveness of exposure, making necessary adjustments to plans.

• Manage daily account operations and execution of corporate programs.

• Organize the delivery of product launches, campaigns, and site-merchandising materials.

• Keep track of account calendars, written confirmations, demonstration agreements, and account documentation.

• Facilitate cross-functional meetings and relay key account initiatives and status updates.

• Monitor E-Retail orders and address execution challenges.

• Oversee inventory levels and stock composition by account and location.

• Manage the distribution of promotional items, gifts, and promotional sets.

• Track retail sales and invoiced turnover while ensuring accurate account reporting.

• Share insights gained from retailers, competitive intelligence, and performance metrics.

• Report directly to the Director of Sales Administration & Key Account Management.

• Collaborate with Sales, Marketing, E-Retail, Education, Field Sales, Visual Merchandising, Supply Planning, and retailer teams.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, or a related field is preferred, or equivalent professional experience.

• Over 7 years of experience in account management, retail planning, or commercial roles within luxury beauty, fragrance, or a related premium consumer category.

• Proficiency in English is required.

• Strong skills in Microsoft Excel and PowerPoint.

• Familiarity with retailer portals, sales reporting, and digital asset or content management tools.

• Capability to develop account plans, execute retail events and programs, analyze sales and inventory, manage allocations and orders, and understand department store and specialty retail operations.

• Commercially oriented, highly organized, and detail-focused.

• Excellent written and verbal communication skills.

• A collaborative, proactive, and adaptable approach.

• Ability to exercise discretion and sound judgment when dealing with confidential information.

• Willingness to travel and maintain flexible working hours based on business needs.

🏝️ Benefits

• Hybrid work arrangement; office presence is determined by company policy and business requirements.

• Travel and flexible working hours as dictated by business needs.

• Confidential handling of employee information in compliance with EEO guidelines.