Manager – International Account Development

This is a fully remote position, open to applicants in Connecticut, +14 more states.

📋 Description

• Take ownership and drive the global strategic vision for the account, which includes formulating business plans and actionable steps to achieve program growth, retention, and client satisfaction.

• Build and nurture executive-level relationships across various business units and regions, engaging with stakeholders in Payment Operations, Finance, Disputes, Product, and Technology.

• Partner with internal teams across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver customized solutions and operational excellence.

• Maintain a comprehensive understanding of the client's industry, platform model, organizational objectives, and shifting priorities, particularly in the realms of travel, digital commerce, and corporate travel agencies.

• Design and facilitate regular business reviews to communicate performance, insights, and opportunities.

• Consult with clients using a value-focused approach, articulating the Global Corporate Payments value proposition and quantifying business impact.

• Identify and execute cross-sell opportunities within B2B Payment Solutions, Virtual Payments, and T&E card products.

• Meet portfolio growth and retention objectives.

• Act as the escalation point for issues and resolutions, employing structured action plans and project management tools.

• Analyze client financial performance and P&Ls to propose strategies for enhancing profitability, optimizing working capital, and improving efficiency.

• Ensure that contractual obligations, SLAs, and service expectations are met or surpassed.

• Develop payment and servicing solutions for corporations with significant travel requirements, encompassing supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.

⛳️ Requirements

• Proven track record of establishing relationships and influencing at the executive level, including delivering business cases and performance reviews to senior stakeholders.

• Demonstrated capability to lead cross-functional projects involving virtual teams, regions, and internal departments.

• Proficient in navigating ambiguous or shifting client needs, with a proactive and strategic problem-solving approach.

• Experience in developing and advancing a pipeline of opportunities through strategic, solution-oriented selling.

• Strong project management and organizational abilities, capable of juggling multiple priorities within tight deadlines.

• Exceptional communication and storytelling skills, with the capacity to convert complex data into clear, impactful recommendations.

• Expertise in crafting strategic plans and action initiatives tailored to client-specific objectives.

• High level of professionalism, responsiveness, and customer service orientation.

• At least 3 years of experience in the corporate travel industry or travel technology sector, with an understanding of the travel payment requirements of large and multinational corporations.

• In-depth knowledge of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions.

• Proven experience managing global clients with complex, matrixed structures, particularly in travel, digital, technology, or related industries.

• Comprehensive understanding of Global Corporate Payments products, including both B2B and T&E payment solutions.

• Familiarity with or experience in Virtual Payment solutions is advantageous.

• Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers.

• Ability to work virtually, as well as reside in and travel within the specified East Coast/Midwest territory is essential.

• Must be eligible for employment with American Express in the United States; the company will not seek visa sponsorship for these roles.

🏝️ Benefits

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements based on role and business needs

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities