Manager, Implementation & Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for the implementation of new partnerships.

• Facilitate partner meetings while developing and maintaining project plans.

• Manage end-to-end technology setup.

• Take ownership of up to two simultaneous client implementations once fully trained.

• Provide on-site assistance during launch events.

• Supervise the delivery of educational and marketing materials.

• Convert partnership and market-specific details into actionable implementation plans.

• Identify potential risks, create mitigation strategies, and address implementation challenges.

• Enhance implementation project management templates and the implementation playbook.

• Balance implementation responsibilities with broader business operations projects.

• Streamline toolkits and playbooks while enhancing manual processes.

• Collaborate across different functions to boost efficiency within operations and the clinical team.

⛳️ Requirements

• 4–6 years of experience with proven success in managing implementations from start to finish.

• Experience in healthcare implementation, preferably in a managed-services framework; SaaS implementation experience with strong operational oversight is also considered.

• Understanding of clinic operations, including the fundamentals of revenue cycles.

• Experience or aptitude for influencing provider behavior changes.

• Familiarity with EMR or EHR systems and their technical implementation components.

• Strong proactive problem-solving and issue-resolution abilities.

• Capability to independently drive projects, address challenges, and navigate ambiguity.

• Proficient in managing multiple ongoing workstreams and transitioning between client-facing implementation tasks and internal operations projects.

• Solid project management skills, including the development of project plans, templates, and playbooks.

• Exceptional relationship management and communication skills for independently leading partner meetings.

• Willingness to travel 20%–30% as required for on-site launches and partner meetings.

• Preferred: experience in oncology, behavioral health, or value-based care.

• Preferred: experience in high-growth, early-stage healthcare services startups.

• Preferred: background in healthcare management consulting.

• Preferred: expertise in performance analysis and translating data/findings into operational processes.

• Possess an entrepreneurial spirit.

🏝️ Benefits

• Flexible hybrid work arrangement.

• Competitive healthcare benefits.

• Generous paid time off policy.

• Opportunities for professional growth and learning from seasoned healthcare and behavioral health leaders.

• A mission-driven, collaborative work culture.

• Chance to contribute to the development of an early-stage company and enhance cancer care.