Manager, Human Resources – North America

This is a fully remote position, open to applicants in United States, +5 more locations.

📋 Description

• Implement HR strategy throughout the U.S. and Canada, ensuring alignment of business goals, change management, and talent management with employee communication and company values.

• Manage onboarding processes, employee development, compensation strategies, benefits, and internal communication.

• Take ownership of talent and performance management programs, management development, HR policies, and best practices.

• Monitor and report HR metrics such as turnover, new hires, headcount, and workforce analytics, presenting findings to leadership.

• Supervise employee relations, handling escalations, onboarding and offboarding, leave management, salary administration, and the interpretation of company policies and employment laws.

• Spearhead engagement and team-building initiatives that enhance culture and retention.

• Manage recruiting and employment branding efforts, including sourcing strategies, vendor management, interview process design, staffing metrics, and maintaining the employer brand voice and reputation.

• Direct HR operations and compliance across the U.S. and Canada, encompassing RRSP/401(k) administration, benefits tracking, employee files, background checks, employment insurance claims, and employee data management.

• Oversee, mentor, and develop the HR team.

• Collaborate with senior and executive leadership on organizational strategies.

⛳️ Requirements

• Over 7 years of progressive experience in human resources, with at least 4 years in a leadership role.

• Proven experience managing an HR function across multiple states in the U.S. and provinces in Canada.

• Expertise in talent management, compensation and benefits, recruiting, employment branding, employee relations, and HR operations.

• Demonstrated capability in partnering with senior and executive leadership.

• Comprehensive knowledge of U.S. and Canadian employment laws and multi-jurisdictional compliance.

• Exceptional leadership, coaching, and counseling abilities.

• Strong project management and analytical skills.

• Excellent communication, facilitation, presentation, and writing skills.

• Capacity to work across various functions.

• Experience overseeing a minimum of 300–400 employees in the U.S. and 50–100 employees in Canada.

• Proficiency in financial and cost-benefit analysis.

• Familiarity with HR statistics and metrics.

• Bachelor's degree in Human Resources, Business Administration, or a related discipline.

• High level of adaptability and comfort working in a fast-paced, growing services organization.

🏝️ Benefits

• Competitive base salary along with performance-based incentives.

• Comprehensive health, dental, and vision care coverage.

• Life insurance benefits.

• Access to an employee assistance program.

• Optional insurance plans available.

• RRSP/401(k) matching program.

• Generous paid time off and company holidays.

• Remote-first flexibility with a collaborative, globally distributed team.

• Opportunities for professional development and growth.