Manager, HR Operations – Employee Relations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the employee relations and corrective action initiatives of the organization.

• Provide leadership and oversight for Payroll, Benefits, Compensation, HRIS, HR Compliance, and Employee Support functions.

• Manage the entire corrective action process, which includes coaching managers, maintaining documentation, ensuring consistency, and following through effectively.

• Act as the primary authority on Employee Relations issues, such as investigations, policy breaches, and workplace concerns.

• Conduct prompt, thorough, and unbiased investigations in the workplace.

• Advise managers on issues related to conduct, performance concerns, risk management, and corrective measures.

• Create and present guidance and training regarding corrective action practices and documentation.

• Ensure that policies and practices are applied consistently throughout the organization.

• Identify trends in corrective actions and Employee Relations issues, suggesting proactive solutions.

• Oversee designated HR Operations functions while collaborating with internal teams and external vendors.

• Manage employee benefits operations, which includes plan administration, vendor management, enrollment, eligibility, issue resolution, and compliance.

• Ensure that HR operational processes are accurate, efficient, and scalable.

• Collaborate with HR Business Partners (HRBPs) and HR leadership on people practices.

• Supervise payroll operations, controls, issue resolution, and compliance with wage-and-hour regulations.

• Provide strategic and operational oversight of the HRIS, including administration, governance, continuous improvement, data accuracy, workflows, reporting, and access controls.

• Lead, mentor, and develop assigned HR team members.

• Drive the continuous enhancement of HR operational processes.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.

• Over 5 years of progressive HR experience, including exposure to Employee Relations and HR Operations.

• Strong background in Employee Relations, including independent management of investigations and complex employee scenarios.

• Ability to coach and influence managers regarding employee relations, corrective actions, and intricate employee issues.

• Experience functioning at an HR Manager level or in a similar leadership role.

• Background in leading HR Operations functions, including Payroll, Compensation, HRIS, HR Compliance, and related processes.

• Experience managing or supporting cross-functional operational functions and processes.

• Proven people leadership experience, including setting expectations, coaching and developing team members, managing performance, and promoting accountability.

• Capacity to assess risk and make sound decisions in complex or ambiguous situations.

• Strong judgment with the ability to handle sensitive and confidential matters.

• Excellent communication and influencing abilities.

• Capability to manage multiple priorities in a fast-paced environment.

• Proficiency in English for job-related communication.

• Reliable internet connection for hybrid or remote work settings.

• Willingness to travel occasionally for necessary company meetings.

• Must be authorized to work in the United States, both now and in the future.

• This role does not provide current or future visa sponsorship.

🏝️ Benefits

• Discretionary bonus plan.

• Comprehensive benefits package.

• Retirement plan.

• Health coverage.

• Paid time off.

• Necessary equipment provided, including a computer, monitor, keyboard, mouse, and headset.

• Reasonable accommodations available for qualified individuals with disabilities.

• Support for a quiet, private workspace for approved hybrid or remote work.