Manager, Global Order Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, mentor, and cultivate a global Order Management team

• Take ownership of the worldwide post-signature order management process, ensuring the timely and precise booking of customer contracts

• Act as the main escalation point for intricate deal structures and booking exceptions

• Evaluate and authorize high-value and non-standard transactions

• Ensure adherence to booking policies and ASC 606 revenue recognition standards

• Collaborate with Sales, Finance, Legal, Business Applications, Operations, and other departments

• Propel process automation and scalability throughout the Quote-to-Cash lifecycle

• Lead initiatives to optimize Salesforce workflows

• Assist in monthly and quarterly closing activities

• Maintain documentation that is audit-ready and support SOX compliance efforts

• Manage ARR tracking and provide performance reports to Finance leadership

• Champion continuous improvement initiatives to enhance operational efficiency and strengthen controls

⛳️ Requirements

• Over 5 years of experience in Order Management, Deal Desk, Revenue Operations, Sales Operations, or Quote-to-Cash roles within a SaaS or technology company

• More than 2 years of experience in people management

• Profound understanding of SaaS business models, ARR metrics, contract lifecycle management, and Order-to-Cash processes

• Working knowledge of ASC 606 revenue recognition principles

• Extensive expertise with Salesforce, CPQ, Orders, and Approval workflows

• Experience supporting global sales teams and handling complex deal structures

• Strong analytical, organizational, and stakeholder management abilities

• Background in cybersecurity or enterprise software is preferred

• Familiarity with NetSuite ERP is preferred

• Understanding of SOX compliance and internal controls is preferred

• Experience leading automation, transformation, or systems implementation projects is preferred

• Familiarity with AI tools for workflow automation, data analysis, or revenue operations intelligence is preferred

• Candidates must currently reside in the US Eastern Time Zone; applications from candidates in Central, Mountain, or Pacific time zones will not be considered

🏝️ Benefits

• Equal-opportunity employer dedicated to promoting a diverse and inclusive work environment

• Special accommodations available upon request throughout all selection phases

• Equity, bonuses, or alternative forms of compensation are referenced as excluded from the stated compensation estimate, but are not explicitly offered