Manager, Fulfillment and Distribution

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage relationships with carriers and third-party logistics (3PL) providers across the EMEA and APAC regions, focusing on rate negotiations, accountability for service level agreements (SLAs), and conducting both tactical and strategic evaluations with partners.

• Oversee the onboarding and migration processes for carriers, 3PLs, and system integrations, including electronic data interchange (EDI), warehouse management systems (WMS), and order/carrier platforms.

• Take responsibility for delivery and fulfillment key performance indicators (KPIs), which include cost of delivery, on-time performance, and the overall customer delivery experience.

• Develop financial analyses to support changes in routing, network logistics, and carrier selection.

• Address real-time issues with 3PLs and carriers, such as open work request orders (WROs) and discrepancies in tracking.

• Provide support for retail and marketing fulfillment in coordination with Customer Happiness, Marketing, and retail accounts.

• Ensure readiness for peak seasons by planning carrier capacity, communicating cut-off times, and establishing escalation procedures.

• Collaborate with Finance, Technology/Data, and EU/UK Logistics Coordinators on rate negotiations, cost management, reporting, and integration initiatives.

• Identify and flag potential network risks early, particularly within the APAC region.

⛳️ Requirements

• A minimum of 5 years of experience in last-mile, parcel, or 3PL fulfillment operations within e-commerce, direct-to-consumer (D2C), or consumer packaged goods (CPG), with direct oversight of carrier and 3PL partnerships.

• Experience working across multiple regions, particularly EMEA and APAC, and familiarity with operational and customs/documentation variances.

• Strong ability to analyze delivery and fulfillment data independently and effectively.

• Proven history of onboarding carriers or systems (EDI/WMS) from initial validation through to go-live implementation.

• Comfortable functioning as a senior individual contributor who manages a full function independently without direct reports.

• Excellent negotiation and relationship management skills, enabling accountability for service level agreements (SLAs) with providers.

• Proficient in advanced Excel and data analysis tools.

• Experience with EDI platforms, carrier integrations, or ERP/order systems like SPS Commerce or NetSuite is highly advantageous.

• Outstanding communication skills in English, both written and verbal.

• Willingness to travel occasionally to meet with 3PL and carrier partners.

• A bachelor’s degree in Supply Chain Management, Logistics, or a related field, or equivalent practical experience.

🏝️ Benefits

• Competitive salary and performance-based incentive programs.

• A fully remote working environment (except for Laboratory positions) that has been in place since day one.

• Paid holidays, company-wide reset and reflect days, along with unlimited paid time off (PTO) based on your country of residence.

• Opportunities for in-person team gatherings to enhance collaboration, team building, and productivity.

• Access to AG1 products and branded merchandise.

• Monthly telecom stipend to help cover some home internet/Wi-Fi expenses for eligible team members.

• Comprehensive benefits and insurances as mandated by law, depending on your specific country of residence.

• Performance bonuses and stock option allocations for qualifying roles.