Manager, Field Engineering

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Lead, mentor, and oversee a team of approximately 50 Field Service Representatives in support of both domestic and international customer sites.

• Coordinate field engineering assistance for system installation, integration, testing, troubleshooting, repair, and ongoing support.

• Collaborate with engineering, manufacturing, supply chain, quality, and program teams to address field issues and enhance product performance.

• Create deployment strategies, staffing models, and support schedules.

• Monitor communications from FSRs and customer sites, and liaise with internal personnel.

• Keep records related to FSR performance, awards, disciplinary measures, and core competencies.

• Hold weekly teleconferences with sites, FSRs, customers, program managers, and engineering teams.

• Generate necessary reports for program managers and external clients.

• Review and authorize timecards, travel expense reports, and payroll submissions.

• Ensure adherence to company policies, contractual obligations, export controls, safety standards, and customer procedures.

• Assist in proposal and new business initiatives, which include SOW reviews, requirements derivation, estimates, and contract negotiations.

• Aid in proposal formulation, cost estimation, manpower planning, and risk assessments.

• Cultivate and sustain customer relationships.

• Travel as necessary to customer, operational, testing, and field locations.

⛳️ Requirements

• Bachelor’s Degree and at least 9 years of relevant experience.

• Graduate Degree with a minimum of 7 years of related experience.

• Alternatively, a minimum of 13 years of relevant experience without a degree.

• Over 2 years of experience in leading teams, projects, or field support personnel.

• Capability to manage multiple priorities in fast-paced, customer-oriented environments.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office applications.

• Willingness to travel, including occasional short-notice travel, as needed.

• Ability to obtain and maintain any required security clearance, if applicable.

• Background in aerospace, defense, telecommunications, electronics, mission systems, or other highly regulated technical sectors.

• Experience supporting CONUS and OCONUS deployments and rotations.

• Familiarity with training development, certification programs, and planning for the technical workforce.

🏝️ Benefits

• Health and disability insurance.

• 401(k) matching program.

• Flexible spending accounts.

• Employee Assistance Program (EAP).

• Education assistance.

• Parental leave.

• Paid time off.

• Company-paid holidays.

• 9/80 work schedule with every other Friday off.