Field Service Engineer – Orange County / Los Angeles

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver both remote and on-site technical assistance for BD automated dispensing systems within the designated region.

• Address, assess, prioritize, and resolve work orders in accordance with service-level agreements.

• Diagnose and fix proprietary hardware and software components while maintaining full ownership of cases.

• Troubleshoot intricate problems and escalate to Senior or Lead Field Service Engineers when necessary.

• Provide support for government accounts that require eligibility for a CAC.

• Implement preventive maintenance programs.

• Carry out installations, in-servicing, repairs, calibrations, and general technical support.

• Keep an accurate inventory of spare parts.

• Maintain the company-issued vehicle, tools, and equipment.

• Foster positive customer relationships through professional communication and timely assistance.

• Record service activities, expenses, and time logs using designated tools.

• Collaborate with Sales and Implementation teams to enhance deployments and customer experience.

• Adhere to complaint-handling and Medical Device Reporting protocols.

• Ensure that service documentation complies with regulatory and corporate standards.

• Engage in technical training and developmental programs.

• Assist with escalations, advanced troubleshooting, and case resolution.

• Promote a preventive service culture by sharing insights and offering proactive support.

⛳️ Requirements

• 1–3 years of combined experience in hardware, software, and IT support.

• An Associate degree in a related discipline or over 3 years of Field Service or Technical Support experience.

• Experience in repairing medical or electromechanical devices is essential.

• Strong skills in troubleshooting, diagnostics, and problem-solving.

• Excellent communication, customer service, and documentation skills.

• May require eligibility for access to Local, State, and/or Federal facilities, including background checks and identification credentials or security badges.

• Preferred experience in 24×7 on-call service.

• CompTIA A+ Certification or equivalent is preferred.

• Mechanical aptitude with the ability to disassemble and reassemble complex systems.

• Proficient in Windows OS, networking, and using diagnostic tools.

• Capable of using powered and manual hand tools.

• Ability to frequently lift 85 lbs and occasionally lift 115 lbs, including overhead lifts.

• Capacity to climb, kneel, crawl, reach, grasp, stand, and walk for extended durations.

• Valid driver’s license and ability to comply with company driving standards.

• Willingness to travel as needed, including daily car travel and occasional air travel with overnight stays.

• Work shift from 3 PM to midnight or 4 PM to 1 AM, with on-call responsibilities.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive salary and benefits packages.

• Continuous training, seminars, and development programs.

• Company-provided vehicle, tools, and equipment.

• Consideration for COVID-19 vaccination accommodations where applicable.