Field Support Engineer II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute installation, repair, upgrades, and preventative maintenance on specific Carl Zeiss Meditec instruments within an assigned field service territory.

• Identify and resolve issues with designated products, including preventative maintenance, installations, and upgrades.

• Organize, create, verify, and adjust customer appointments based on their requirements.

• Complete and submit daily field service reports.

• Finalize and submit weekly expense reports.

• Oversee spare parts inventory and return specified spare components.

• Drive revenue growth through the promotion and retention of service agreements.

• Interact professionally with customers, team members, management, Sales, and Technical Support.

• Provide guidance to customers on equipment operation and maintenance when necessary.

• Manage company-issued inventory, tools, diagnostic equipment, vehicle, and other assets.

⛳️ Requirements

• A minimum of three (3) years of relevant experience in Electronics, Fine Mechanics, Optics, or Medical Field Service.

• A Bachelor's degree in Electronics, Engineering, or Computer Technology, or related fields is preferred.

• A+ and Net+ certifications are preferred.

• Capability to analyze challenging customer issues and achieve satisfactory outcomes for customer satisfaction.

• Must be self-motivated and capable of working independently with minimal management supervision.

• Strong verbal and written communication skills are essential.

• Proficient computer skills are required.

• Must successfully complete necessary training to service fine mechanics and optics, and effectively maintain equipment post-training.

• Competence in managing multiple projects and effective time management skills are required.

🏝️ Benefits

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay