Associate Field Service Technician

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Collaborate on-site with clients to discover avenues for operational enhancements and address challenges.

• Execute field service responsibilities, including diagnosing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that all materials, parts, and equipment adhere to quality standards and are readily available.

• Carry out installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive customer relationships to boost satisfaction levels.

• Recognize potential new sales prospects and relay them internally.

• Actively identify potential equipment malfunctions and propose corrective measures.

• Recommend product and quality enhancements.

• Offer suggestions to management for optimizing operations and customer service.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Certificate in Skilled Trades (electrical and electronics certification preferred).

• OSHA 30 certification is mandatory.

• Capability to engage and convey written and verbal information to various levels within the organization.

• Proficiency in using Microsoft Office applications.

• Experience in project management using MS Project or Excel is preferred.

• Strong organizational skills and ability to meet deadlines for administrative tasks.

• Demonstrates a sense of urgency and ownership until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice of two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base salary).

• Company-funded AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to specified maximums.

• Short Term Disability coverage – up to 26 weeks, with company funding.

• Long Term Disability – 60% of pay, company-funded; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-funded (including Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program available.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits based on years of service for hourly and non-exempt roles.

• Opportunities and resources to develop skills, shape career paths, and tackle new challenges.