Manager, Ecommerce Merchandising

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the governance of product information management for the Trulieve website and mobile application.

• Ensure that product descriptions, images, attributes, and categorizations are precise, complete, and compliant.

• Manage the execution of promotional activities, including offers, discounts, and Trulieve Rewards initiatives.

• Supervise pricing management and ensure accuracy across various states and stores.

• Collaborate with Pricing, IT, Retail, Marketing, Web Content, Creative, CRM, Merchandising, and external partners.

• Establish audit standards and quality checkpoints; monitor issues to resolution and report on accuracy trends and risks.

• Prioritize and oversee video and animation support for product launches, promotions, and other content.

• Ensure that new products, brand launches, and store openings are ready for launch on both the website and the app.

• Lead, mentor, and develop a team comprising eCommerce Marketing Specialists, a Senior Specialist, and a Video Specialist.

• Manage team priorities, workload, capacity, hiring processes, onboarding, goal setting, performance evaluations, recognition, and performance issues.

• Create repeatable workflows and documentation, including processes for intake, approvals, and handoffs on Monday.com.

• Represent the team to the Director and cross-functional leaders; communicate priorities, status updates, risks, and achievements.

⛳️ Requirements

• A bachelor’s degree in Marketing, eCommerce, Business, or a related discipline (or comparable experience).

• At least 5 years of experience in eCommerce, digital merchandising, product information management, or promotional pricing.

• A minimum of 2 years in a leadership or supervisory role.

• Proven ability to coach, develop, and inspire a team, manage performance, and foster a collaborative team environment.

• Proficient understanding of eCommerce platforms and promotional pricing workflows.

• Experience with Adobe Commerce (Magento), Adobe Experience Manager (AEM), and SAP Omni Channel Promotional Pricing Service (OPPS).

• Strong skills in project and workflow management.

• Capability to prioritize across different markets and handle multiple time-sensitive deadlines.

• Excellent analytical abilities, with the skill to utilize data for monitoring accuracy and reporting trends to leadership.

• Detail-oriented with exceptional problem-solving capabilities.

• Strong communication, collaboration, and organizational skills.

• Ability to thrive in a fast-paced and ever-changing work environment.

• Flexibility in working hours; availability for some nights and weekends is required.

• Preferred: Experience in retail, consumer packaged goods (CPG), healthcare, cannabis, or other highly regulated sectors, including managing marketing compliance requirements.

• Preferred: Experience in managing remote or multi-state teams and external vendors.

• Preferred: Familiarity with loyalty or rewards programs.

🏝️ Benefits

• A comprehensive benefits package.

• Paid time off.

• Availability of remote work options.