Director, Product Management – Digital Experiences

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the long-term vision, strategy, and comprehensive roadmap for the Digital Acquisition & Loan Servicing Portal encompassing Personal Loans and HELOCs.

• Incorporate AI agents and tools to enhance digital experiences.

• Lead multifunctional product teams with strategic oversight while also serving as a hands-on technical product leader during crucial delivery phases.

• Standardize and unify processes related to digital onboarding, origination, automated decision-making, document collection, and post-origination servicing.

• Ensure a smooth transition between consumer self-service options and human-assisted experiences.

• Analyze user behavior and funnel metrics to enhance conversion rates, self-service loan management, referrals, cross-selling, and refinancing opportunities.

• Broaden omnichannel engagement tools, including AI integrations and tools.

• Collaborate with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations.

• Coach, mentor, and nurture Product Managers.

• Create career pathways and elevate execution standards within the department.

• Uphold leadership excellence through consistent communication, cross-team alignment, focused execution, accountability, and capability enhancement.

⛳️ Requirements

• Over 10 years of demonstrated product management experience delivering complex, consumer-facing digital products.

• A minimum of 3–5 years in a Product Leadership role.

• Bachelor's degree in a relevant field or equivalent practical experience.

• Extensive domain knowledge in consumer lending, such as Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration.

• Direct experience with Loan Origination Systems (LOS), servicing platforms, digital underwriting, and credit bureau integrations.

• Proven ability to integrate fragmented product flows into a cohesive digital experience with effective cross-selling capabilities.

• Strong technical expertise, including reviewing API documentation, engaging in architectural discussions, writing detailed specifications, and leading technical execution teams.

• Experience with digital engagement channels including digital platforms, phone, SMS, email, and AI.

• Solid understanding of lending compliance and regulatory standards.

• Proficiency in leveraging product analytics, A/B testing methodologies, and frameworks for conversion rate optimization.

• Demonstrated excellence in reliable leadership; focused and agile execution; accountability; and the development of people and capabilities.

• Must be able to work in approved PST, MST, or CST locations for remote roles, or in the Phoenix, AZ and San Francisco, CA metro areas for hybrid options.

• H1-B Visa transfer or sponsorship and STEM-OPT Visa support are not available.

🏝️ Benefits

• Hybrid and remote work opportunities.

• 401(k) plan with employer matching.

• Medical, dental, and vision insurance with HSA and FSA options.

• Competitive vacation and sick leave policies.

• Dedicated volunteer days.

• Wellness support through Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursed for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during times of hardship through the Achieve Care Fund.

• Six employee resource groups with a commitment to diversity and inclusion.

• Bonus opportunities.

• Comprehensive benefits package.